International Journal of Electrical and Computer Engineering (IJECE) Vol. 11, No. 5, October 2021, pp. 4458~4470 ISSN: 2088-8708, DOI: 10.11591/ijece.v11i5.pp4458-4470  4458 Journal homepage: http://ijece.iaescore.com Role of artificial intelligence in cloud computing, IoT and SDN: Reliability and scalability issues Mohammad Riyaz Belgaum 1 , Zainab Alansari 2 , Shahrulniza Musa 3 , Muhammad Mansoor Alam 4 , M. S. Mazliham 5 1,3,4 Malaysian Institute of Information Technology, Universiti Kuala Lumpur, Malaysia 2 Faculty of Information Technology, Majan University College, Oman 2 Faculty of Computer Science & Information Technology, University of Malaya, Malaysia 4 Institute of Business Management, Pakistan 5 Malaysia France Institute, Universiti Kuala Lumpur, Malaysia Article Info ABSTRACT Article history: Received Aug 9, 2020 Revised Dec 16, 2020 Accepted Jan 13, 2021 Information technology fields are now more dominated by artificial intelligence, as it is playing a key role in terms of providing better services. The inherent strengths of artificial intelligence are driving the companies into a modern, decisive, secure, and insight-driven arena to address the current and future challenges. The key technologies like cloud, internet of things (IoT), and software-defined networking (SDN) are emerging as future applications and rendering benefits to the society. Integrating artificial intelligence with these innovations with scalability brings beneficiaries to the next level of efficiency. Data generated from the heterogeneous devices are received, exchanged, stored, managed, and analyzed to automate and improve the performance of the overall system and be more reliable. Although these new technologies are not free of their limitations, nevertheless, the synthesis of technologies has been challenged and has put forth many challenges in terms of scalability and reliability. Therefore, this paper discusses the role of artificial intelligence (AI) along with issues and opportunities confronting all communities for incorporating the integration of these technologies in terms of reliability and scalability. This paper puts forward the future directions related to scalability and reliability concerns during the integration of the above-mentioned technologies and enable the researchers to address the current research gaps. Keywords: Artificial intelligence Cloud computing IoT Reliability Scalability Software-defined networking This is an open access article under the CC BY-SA license. Corresponding Author: Shahrulniza Musa Malaysian Institute of Information Technology Universiti Kuala Lumpur 1016 Jalan Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Email: shahrulniza@unikl.edu.my 1. INTRODUCTION Artificial intelligence (AI) consciousness is playing a key role in changing the paradigm of every single noteworthy region of computing and innovation. AI works to create systems that can learn to mimic human behaviour from prior experience and without manual intervention. AI, which was once said to be rigid and a language of extreme computer intellectuals, has now become flexible and is being used in many areas [1]. AI has a lot of potentials, and what is being utilized at present is far less than what it has. AI reasoning enables various advancements by gathering the chronicled information, to play out a careful examination of them, distinguish the examples, and manual to make ongoing decisions. With the assistance