Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=wfbr20 Journal of Foodservice Business Research ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/wfbr20 Coping with service failure and recovery in restaurant: does being religious matter? Muhammad Hafiz Abd Rashid, Muhammad Iskandar Hamzah, Aida Azlina Mansor & Syukrina Alini Mat Ali To cite this article: Muhammad Hafiz Abd Rashid, Muhammad Iskandar Hamzah, Aida Azlina Mansor & Syukrina Alini Mat Ali (2021): Coping with service failure and recovery in restaurant: does being religious matter?, Journal of Foodservice Business Research, DOI: 10.1080/15378020.2021.1948311 To link to this article: https://doi.org/10.1080/15378020.2021.1948311 Published online: 07 Jul 2021. Submit your article to this journal View related articles View Crossmark data