Collaborative digital government in Mexico: Some lessons from federal Web-based interorganizational information integration initiatives Luis F. Luna-Reyes a, ⁎ , J. Ramon Gil-Garcia b,1 , Cinthia Betiny Cruz a,2 a Universidad de las Américas-Puebla, Business School, NE221 J, Santa Catarina Mártir, Cholula, Puebla, 72820, México b Center for Technology in Government, University at Albany, State University of New York, 187 Wolf Road, Suite 301, Albany, NY 12084, USA Available online 15 June 2007 Abstract The use of information and communication technologies in government has been characterized as one powerful strategy for administrative reform. From recent experiences around the world, it seems clear that in order to enjoy some of the greatest benefits of digital government, the integration of information across organizational boundaries is necessary. However, these digital government initiatives face additional challenges, since the required level of interorganizational collaboration and trust is often not supported by existing institutional arrangements, organizational structures, and managerial processes. In fact, many institutions and administrative structures found in government contexts offer incentives for single-agency work only, which produces stove-pipe systems. Based on an extensive case study in the Mexican federal government, this paper explores how certain institutional arrangements and organizational structures can enable or hinder cross-agency collaboration and consequently, interorganizational information integration. © 2007 Elsevier Inc. All rights reserved. Keywords: Digital government; E-Government; Collaboration; Interorganizational; Institutional arrangements; Project evaluation; Technology enactment Available online at www.sciencedirect.com Government Information Quarterly 24 (2007) 808 – 826 ⁎ Corresponding author. Fax: +52 222 229 2726. E-mail addresses: luisf.luna@udlap.mx (L.F. Luna-Reyes), jgil-garcia@ctg.albany.edu (J.R. Gil-Garcia), cbetiny@hotmail.com (C.B. Cruz). 1 Fax: +1 518 442 3886. 2 Fax: +52 222 229 2726. 0740-624X/$ - see front matter © 2007 Elsevier Inc. All rights reserved. doi:10.1016/j.giq.2007.04.003