IOSR Journal of Humanities And Social Science (IOSR-JHSS) Volume 26, Issue 9, Series 1 (September. 2021) 44-47 e-ISSN: 2279-0837, p-ISSN: 2279-0845. www.iosrjournals.org DOI: 10.9790/0837-2609014447 www.iosrjournals.org 44 |Page Capacity Building for Nurses in Health Services at Daya Regional General Hospital of Makassar City Suprapto Suprapto 1 , Rifdan Rifdan 2, Hamsu Abdul Gani 3 1 (Public Administration, Universitas Negeri Makassar, Indonesia) 2 (Public Administration, Universitas Negeri Makassar, Indonesia) 3 (Public Administration, Universitas Negeri Makassar, Indonesia) Abstract: Background: Nurses are at the forefront of health services and even have a major influence in determining the degree of health services in hospitals. Nurses' knowledge, skills, and attitudes need to be improved, especially in the professional aspects of health service delivery. Objective: Describe and review strategies for developing nurses' capacity building in health services at the Daya Makassar City Regional General Hospital. Methods: This research is qualitative with a case study approach. The research focuses on the extent to which the nurse capacity building process steps in health services in Daya Makassar City Regional General Hospital. The instrument used in this study was the researcher himself. Data collection by interview 15 informants, observation, and literature review. Data analysis using; condensing data, presenting data, and drawing conclusions or verification and statistical analysis using Nvivo12 software. Results: The hospital's capacity building process had gone well but needed to be improved in terms of spiritual and technological abilities for nurses to improve the quality of health services. Conclusion: Capacity building for nurses in health services at the Daya Makassar City Regional General Hospital is needed by adding the concept of a spiritual and technological approach to improve the quality of health services. Keywords: Capacity Building; Health Service; Hospitals; Nurse; Spiritual; Technological Approach --------------------------------------------------------------------------------------------------------------------------------------- Date of Submission: 20-08-2021 Date of Acceptance: 05-09-2021 --------------------------------------------------------------------------------------------------------------------------------------- I. INTRODUCTION Public service is an activity carried out by individuals or groups with factors based on systems, specific procedures, and methods to satisfy other interests according to the authorities they have (M. Khozin, 2010). Health service is every effort carried out individually or jointly in an organization to maintain, improve health, prevent, and cure diseases of individuals, families, groups, or communities. Health services can maintain and rehabilitate public health (P. Pundenswari, 2017) . Study results show that the low patient satisfaction level is influenced by the low quality of services provided (S. Andriani, 2009). This condition is triggered because organizational planning and strategies are not yet mature or even carried out, so that health services are generally not implemented. The process of implementing this organizational capacity building will have implications for the organizational structure, which is still not well structured and effective due to weak coordination between personnel (A. M. Rachmawati, 2017). Factors limiting nurses' involvement in research include hierarchies of power among disciplines, scarce resources, lack of postgraduate and postgraduate educational opportunities, few senior mentors, and overly long nursing research funding (N. Edwards, J et al., 2009). An optimal approach to building capacity in global mental health care will require partnerships between professional resources (G. L. Fricchione et al., 2012). The nursing spiritual competency profile consists of assurance and quality of skills, dealing with one's own beliefs, handling the subject, gathering information, planning, evaluating, and integrating into policies (R. Van Leeuwen & B. Cusveller, 2004). Nurses' presence in providing health services in the hospital is very important, accompanying patients 24 hours a day beside their families—the ability, skills, and professionalism of nurses and the existence of accountability in public health administration. So, there needs to be an effort made for nurses' capacity building in providing quality health services in hospitals. The purpose of this study is to describe and review strategies for developing the capacity building of nurses in health services at the Daya Makassar City Regional General Hospital.