International Journal of Enterprise Information Systems, 5(3), 1-13, July-September 2009 1 Copyright © 2009, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. introduCtion An Enterprise Resource Planning (ERP) system is an integrated enterprise information system to automate the fow of material, information, and fnancial resources among all functions within an enterprise on a common database. ERP systems are meant to replace the old systems usually referred to as ‘legacy systems’ in order to help organizations integrate their information fow and business processes (Abdinnour-Helm et Al., 2003). ERP provides two major benefts that do not exist in non-integrated departmental systems: (1) a unifed enterprise view of the business that encompasses all functions and departments; and (2) an enterprise database where all business transactions are entered, recorded, processed, monitored, and reported. This unifed view increases the requirement for, and the extent of, interdepartmental co- operation and coordination. Moreover, it en- measuring the impact of an erP Project at smes: a framework and empirical investigation Maria Argyropoulou, Brunel University, UK George Ioannou, Athens University of Economics and Business, Greece Dimitrios N. Koufopoulos, Brunel University, UK Jaideep Motwani, Grand Valley State University, USA abstraCt This article analyses and tests a novel framework for the evaluation of an ERP project. The framework incorporates specifc performance measures, which are linked to a previously developed model, (the ‘six-imperatives’ framework) and are relevant to ERP implementation Two case studies illustrate the use of the framework in two Greek companies aiming to measure, in practical terms, the impact of the ERP project on their operations. The main results indicate that the “six-imperatives” provide a comprehensive methodology based on the profound exploration and understanding of specifc business processes and objectives that should be met in order to assess an ERP project. [Article copies are available for purchase from InfoSci-on-Demand.com] Keywords: Action Research; EPP System Evaluation; Greece; Performance Measures; SMEs; Supply Chain IGI PUBLISHING This paper appears in the publication, International Journal of Enterprise Information Systems, Volume 5, Issue 3 edited by Angappa Gunasekaran © 2009, IGI Global 701 E. Chocolate Avenue, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.igi-global.com ITJ 5244