International Journal of Asian Social Science, 2016, 6(2): 108-119
† Corresponding author
DOI: 10.18488/journal.1/2016.6.2/1.2.108.119
ISSN(e): 2224-4441/ISSN(p): 2226-5139
© 2016 AESS Publications. All Rights Reserved.
108
PROPOSING A MODEL OF THE EFFECT OF WORD OF MOUTH ON
DESTINATION IMAGE OF TOURISTS AND TRAVEL INTENTION
Mohammad Reza Hamidizadeh
1
--- Manizheh Gharah Cheh
2
--- Akram Hadizadeh
Moghadam
3
--- Sirous Salimipour
4†
1
Professor, Faculty of Management and Accounting, Shahid Beheshti University, Iran
2,3
Associate professor, Faculty of Management and Accounting, Shahid Beheshti University, Iran
4
Ph.D candidate of Marketing, Faculty of Management and Accounting, Shahid Beheshti University, Iran
ABSTRACT
The awareness of a tourism destination and establishment of a destination image are often the
result of a long range of information resources on a place and its people in which the efforts of
organizations related to destination management is a part of the resources. This paper aims to
propose a conceptual model to understand the mechanism of affective information sources on
formation of destination image in the mind of tourists and consequently, travel intention. This study
is descriptive-analytical in terms of method which employed document studies. That is, it reviews
theoretical background and related research conducted in various countries and then would
propose a model to understand the dynamics of tourism industry.
© 2016 AESS Publications. All Rights Reserved.
Keywords: Information sources, Destination image, Travel decision, Information search.
Contribution/ Originality
This study is one of very few studies which have investigated the effect of word of mouth on
destination image and travel intention in a conceptual model based on the comprehensive literature
review in the area of information resources and destination image. The previous works have not
addressed the issue in the context of tourism industry.
1. INTRODUCTION
Century 21 is a century of utilizing valuable trade opportunities in service sector, particularly
tourism industry. It has been predicted that financial turnover of tourism of world tourism would go
beyond from financial turnover of other industries and would be about 2 trillion dollars. In this
International Journal of Asian Social Science
ISSN(e): 2224-4441/ISSN(p): 2226-5139
journal homepage: http://www.aessweb.com/journals/5007