International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT) Vol. 12, No.2, June 2021 DOI: 10.5121/ijmpict.2021.12201 1 THE EFFECT OF INTERNAL FACTORS WITHIN THE GOVERNMENT ENTITIES ON THE IMPLEMENTATION OF E-GOV PROJECTS BY EXTERNAL IT SERVICE PROVIDERS: AN EMPIRICAL STUDY ON GCC AREA Saba Fakhry SP Jain School of Global Management, Dubai, UAE ABSTRACT The building of e-government has become a priority issue as well as a challenge for many local, state, and federal government agencies worldwide. Information and Communication Technology (ICT) is now widely employed to help the governments transformation toward smart governments. Many critical success factors (CSF) are there to determine the chance a transformation project can go-live. It has been noticed that the implementation journey for IT solutions in the public sector has lots of barriers and challenges which lead to low success rate of projects. This study examines the effect of the Ease of Delivery of the implementation journey on the Success of Delivery. The result shows that the Ease of Delivery is positively related to the Success of Delivery. The result of this study has the potential to increase the success rate of IT projects in government sector by shedding the light on the most important factors affecting the delivery journey for e- government projects. KEYWORDS e-Government, Ease of Delivery, Success of Delivery, Critical Success Factors (CSF), GCC 1. INTRODUCTION Governments deal with complicated processes and changing regulations every day and they want robust and out-of-shelf IT solutions to allow to navigate them with ease. From spurring economic development in the local community to implementing local solutions for many industries regulations, research and insights can often be just the help a government needs to start a meaningful and fruitful analysis and quickly determine the solution that is right for either upcoming or existing regulations. Studies has shown that only 15% of e-gov projects have been successful in attaining the goals without any major undesirable barriers [1]. The objective of this research is to detect the internal factors within the government entities that affect the progress of e-Government project implementation and ultimately the final delivery. IT service Providers are being hired by the government entities in order to design and build government solutions and software to improve productivity, efficiency, increase citizen engagement and enable the development of thriving societies. Today, citizens are knowledgeable enough to how e-services should be delivered, and expect a consistently convenient, openly