CosmoGov: Jurnal Ilmu Pemerintahan P-ISSN 2442-5958 E-ISSN 2540-8674 Vol..6, No.1, 2020 Doi: https://doi.org/10.24198/cosmogov.v6i1.24793 http://jurnal.unpad.ac.id/cosmogov/index 99 THE EFFECTIVENESS OF ONLINE TICKET MANAGEMENT BY VOLUNTEER IN GREBEG SURO 2018 AND REYOG PONOROGO NATIONAL FESTIVAL XXV Yusuf Adam Hilman 1 , Irfan Nugroho 1 1 Universitas Muhammadiyah Ponorogo Jl. Budi Utomo No 10, Ronowijayan, Siman, Ponorogo, East Java, Indonesia Correspondence Email: 545471adamongis@gmail.com Submitted: November 26, 2019, Reviewed:May 06, 2020, Accepted: May 17, 2020 ABSTRACT Reyog Ponorogo National Festival (FNRP) is a national-level tourism agenda that is annually held in Ponorogo Regency, within the past 30 years, the Festival has begun to be improved in the right direction, deficiencies that have emerged, was tried to inventory and then improved, right at the holding of the Reyog Ponorogo National Festival (FNRP) in 2018 the committee developed a Voluntary Volunteer idea where volunteers were tasked with helping the agenda run smoothly, one of which was managing online ticket sales. This research used descriptive qualitative type, with the model of determining informants using purposive sampling, and data validity testing through triangulation. Online ticket management by Volunteer Grebeg Suro in organizing Grebeg Suro 2018 and the Reyog Ponorogo National Festival XXV could be concluded as effectively way. This was proofen from the respondents' assessment of the results of interviews that had all been expressed positive attitudes. Online tickets for Grebeg Suro and Reyog Ponorogo National Festival were considered to be very effective in organizing Grebeg Suro and Reyog Ponorogo National Festival events. Some assessment indicators were based on the time spent, the convenience provided, and the education provided to the community. Keywords: Ponorogo Reyog National Festival (FNRP), Online Ticketing, Voluntary ABSTRAK Festival Nasional Reyog Ponorogo (FNRP) merupakan agenda pariwisata di tingkat nasional yang diselenggarakan tahunan di Kabupaten Ponorogo, dalam kurun waktu 30 tahun terakhir, Festival mulai berbenah kearah yang lebih baik, kekurangan yang selama ini muncul, coba di data dan kemudian diperbaiki, bertepatan pada Festival Nasional Reyog Ponorogo (FNRP) di tahun 2018, panitia membuat sebuah gagasan kesukarelawanan ( Volunteristic), dimana para relawan bertugas untuk membantu penyelenggaraan agenda tersebut supaya berjalan dengan lancar, dengan mengelola penjualan tiket online . Penelitian ini menggunakan jenis deskriptif kualitatif, dengan model penentuan informan memakai purposive sampling, dan uji keabsahan data melalui trianggulasi. Pengelolaan tiket online oleh Volunteer Grebeg Suro dapat dikatakan efektif. Hal ini dibuktikan dari hasil penilaian informan terhadap hasil wawancara yang telah dilakukan menyatakan sikap positif dalam penyelenggaraan kegiatan Grebeg Suro dan Festival Nasional Reyog Ponorogo. Beberapa indikator penilaiannya antara lain : berdasarkan waktu yang di keluarkan, kemudahan yang di berikan, dan edukasi yang di berikan kepada masyarakat. Kata kunci: Festival Nasional Reyog Ponorogo (FNRP), Tiket Online, Volunteristik BACKGROUND The National Reyog Festival (FRN), since 2016, has officially transformed into the Reyog Ponorogo National Festival (FNRP), the festival is an annual agenda in a series of tourist agendas