International Journal of Human Resource Studies ISSN 2162-3058 2013, Vol. 3, No. 4 www.macrothink.org/ijhrs 256 Employee’s Emotions: A Manageable Weapon for Organizations Irene Akuamoah Boateng Department of Management Studies Valley View University, Oyibi, Accra Albert Agyei School of Business, Valley View University, Oyibi, Accra E-mail Address: agyeialbert74@gmail.com Doi:10.5296/ijhrs.v3i4.4910 URL: http://dx.doi.org/10.5296/ijhrs.v3i4.4910 Abstract Emotion in the workplace for many years was only considered important in relation to employee wellbeing and job satisfaction. In recent times, it has been recognized that emotions play a role in almost all work activities. Consequently, this research is to determine the relevance of managing employees emotions at the workplace. The study dealt with the identification of the causes of employee emotions, challenges faced by managers in regard to the management of employee’s emotions and examined the measures used in managing employee emotions. Primary data was collected by administering questionnaire to employees and management of Valley View University. Sample size of fifty (50) employees and ten (10) management members were selected conveniently for the study. The study revealed that the main causes of employee emotion are, excessive workload, lack of guidance and support, meeting deadlines, role dissatisfaction and ambiguity of job description. Measures identified that are used in managing employee emotions are provision of counseling centre, organization of periodic seminars on how to deal with emotions and other work related issues, creation of harmonious relationship with employees and reduced work load. The challenges faced by managers with regard to the management of employee’s emoti ons are miscommunication and inability of the employer in identifying the personal traits of the employee. Key Words: Emotions, Emotional Labour, Emotions Management, Organisations, Employees. 1.0 Introduction Emotion is one of the unique qualities that make us human. Emotion is used to create, monitor, and preserve social bonds. Emotion is also an important element in conflict, social movements, and social change (Hochschild, 1990). There is no well-accepted definition of the term “emotion”. In line with the difficulty in defining “emotion”, it has hampered research on it for a long time. Emotion management refers to the ways in which people