Copyright © 2018 Authors. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. International Journal of Engineering & Technology, 7 (4.38) (2018) 1279-1281 International Journal of Engineering & Technology Website: www.sciencepubco.com/index.php/IJET Research paper The Effects of Culture on Employee Performance (A Study in The Agent of Tele Account Management Unit, PT. Telecommunication Indonesia Regional VII Makassar) Agung Augustrianto 1 , 2 , Agus Rahayu 1 , Lili Adi Wibowo1 1 School of Post Graduate Degree Universitas Pendidikan Indonesia, Bandung 40154, Indonesia 2 Lecturer at Universitas Widyatama, Bandung 40125, Indonesia 1 Lecturer at Universitas Pendidikan Indonesia, Bandung 40154, Indonesia 1 School of Post Graduate Degree Universitas Pasundan, Bandung 40171, Indonesia 2 Lecturer at Universitas Widyatama, Bandung 40125, Indonesia Abstract Organizational culture is an important factor affecting many aspects withinthe organization. Therefore, the aim of this research is to measure the relationship between organizational culture (such as clan, adhocracy, market, and hierarchy) and operational performance in the Tele Account Management Unit of PT. Telkom Indonesia Regional VII Makassar. Through the calculation using statistical tools, it was found that organizational culture had a simultaneous effect on the employee performance. And, the kind of culture implemented in this unit is the market culture. Keywords: Organizational Culture, Adhocracy Culture, Clan Culture, Market Culture, Hierarchy Culture, Employee Performance 1. Introduction Outsourcing is the utilization of labor from outside the company to do certain jobs. In this era, the utilization of outsourcing is common in businesses. As one of the prominent organizations in Indonesia, PT. Telekomunikasi Indonesia (Telkom) also uses out- sourcing services in running their business. PT. Infomedia Nusan- tara as a subsidiary of Telkom Group with the specialization in outsourcing and contact center business distributes their agents to work in PT. Telkom, including in the Tele Account Management Unit of PT. Telkom Indonesia Regional VII in Makassar. In general, each individual has their own cultural background which affects their behavior. Culture directs every individual to what things to be learned and followed. PT. Telkom Indonesia has also their own organizational culture tagged as “The Telkom Way”. The meaning within the tag defines that PT. Telkom tries to do their best based on integrity, enthusiasm, and totality with the values of solidity, speed, smartness. These three words are imple- mented through the behaviours of Telkom’s employees. The Telkom Way become the third pillar of corporate culture that con- tains 3P as the core elements, such as Philosophy, Principle, and Practice. Philosophy to be the Best is the basic belief that contains basic philosophies for every member of Telkom group through some behaviors, such as Integrity, Respect, Enthusiasm, Loyalty, and Totality. Principles to be the Star is to implemented behaviors of “Always The Best” and Practices to be the Winner is when Telkom members implemented the principal of Solid-Speed-Smart and at the end become the great people of Telkom. With reference to the results of a pre-test study revealing that the organizational culture understanding of "The Telkom Way" and "solid, speed, smart (3S)" for tele account employees is very low despite their good performance in 2016. Based on 30 respondents, there are 36.7% employee in tele account unit who do not really understand about the meaning of Telkom’s organizational culture. From all respondents, only 10% stated that they understand about Telkom’s organizational culture. Performance can be described as the level of achievement from activities or policies implementation in realizing organizational goals, objectives, vision and mission in an organization. Accord- ing to the interview with management, from January until June 2016, the trend of selling target from tele account unit is declined. From the presence also known that in every month, from January to June 2016 the average of employee’s lateness is 6%. Therefore, this research is aimed at finding out what the organiza- tional culture and performance of the tele account employees look like, and how the relationship between organizational culture and employee performance is in the Tele Account Management Unit of PT. Telkom Indonesia Regional VII Makassar. 2. Organizational Culture Every organization needs an organizational culture that basically becomes the guidance of how the organization act. Organizational culture is a common of value and belief that unites all members to work together in achieving organizational goals. Organizational culture is a broad concept that can be interpreted in different ways, such as values, rules and practices 1 . Organizational culture is a long-lasting habit used and applied in work activities as one of the boosters to improve the work quality of employees and leaders in an organization 2 . A strong culture will help improve employee performance and ultimately increase the organizational performance too 3 .