Quality Assurance in Education Service quality determinants at Zimbabwean state universities Arnold Moyo, Sothini Natalia Ngwenya, Article information: To cite this document: Arnold Moyo, Sothini Natalia Ngwenya, (2018) "Service quality determinants at Zimbabwean state universities", Quality Assurance in Education, Vol. 26 Issue: 3, pp.374-390, https://doi.org/10.1108/ QAE-07-2016-0036 Permanent link to this document: https://doi.org/10.1108/QAE-07-2016-0036 Downloaded on: 07 January 2019, At: 01:40 (PT) References: this document contains references to 68 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 140 times since 2018* Users who downloaded this article also downloaded: (2016),"Does higher education service quality effect student satisfaction, image and loyalty?: A study of international students in Malaysian public universities", Quality Assurance in Education, Vol. 24 Iss 1 pp. 70-94 <a href="https://doi.org/10.1108/QAE-02-2014-0008">https://doi.org/10.1108/ QAE-02-2014-0008</a> (2018),"Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana", Higher Education Evaluation and Development, Vol. 12 Iss 1 pp. 36-52 <a href="https://doi.org/10.1108/HEED-10-2017-0006">https://doi.org/10.1108/HEED-10-2017-0006</a> Access to this document was granted through an Emerald subscription provided by emerald- srm:322938 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/ authors for more information. About Emerald www.emeraldinsight.com Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download. Downloaded by National University of Science and Technology (NUST), Zimbabwe At 01:40 07 January 2019 (PT)