(IJACSA) International Journal of Advanced Computer Science and Applications, Vol. 10, No. 4, 2019 305 | Page www.ijacsa.thesai.org Healthcare Management using ICT and IoT based 5G Vijey Thayananthan Department of Computer Science King Abdulaziz University, Jeddah 21589, Saudi Arabia Abstract—In healthcare management, all patients need to be looked after properly with the latest technology. Although treatment facilities of healthcare management are available wirelessly, many treatments are still pending and delayed because the number of patients is increasing. In this research, 2 problems are focused on they are the availability of treatment facilities and an efficient way of handling healthcare administration records. In healthcare management, e_Health applications focus on medical treatment and administration. However, these applications depend on the Information and Communication Technology (ICT) and Radio Frequency Identification (RFID) systems. Using IoT based 5G and the latest technologies, this research provides an efficient method to solve these problems. In this method, ICT based on 5G networks and IoT based 5G are the major components which include efficient management protocols for treating the patients and elders through the appropriate e_Health applications. Although some patients and older adults visit healthcare homes or hospitals regularly, they never become satisfied people because they always expect better services. Some healthcare management treats these people as customers and maintains customer relationship. Improving the accuracy and quality of healthcare services and customers’ satisfaction depends on Customer Relationship Management (CRM) through evolving technologies. As results, ICT based on RFID and other latest technologies enhances the quality of e_Health application and healthcare services with the satisfaction of CRM values. Despite the profits and benefits, these enhancements are the conclusions of the healthcare service and management. Keywords—Information communication technology; e_Health; customer relationship management; Radio Frequency Identification (RFID); Internet of Things based fifth generation (IoT based 5G) I. INTRODUCTION Healthcare industries are divided into two areas; they are such as private services are offered with the competition, and compulsory services are provided to everybody respectively. Even hospitals, which provide compulsory services are also becoming strategic organizations. Most of the hospitals in the world are privately owned because many different types of health issues are increasing with patients’ population. These hospitals get profits through CRM values such as quality of service (QoS). Healthcare industries include hospitals, health care homes, elderly homes, etc. In ICT based e_Health development, RFID was introduced to replace the barcode as the first issue in which CRM achieved first glance of enhancement successfully. The barcode replacement created satisfaction for both customers and organizations, where they gain the extra profit as well as time- saving in a number of ways such as quick changes in price, quick self-filling, etc. Barcode system is still used in many organizations, but RFID is going to move to the second generation of CRM enhancement, which investigates CRM values against future technologies. The features of ICT depend on the RFID and IoT devices which merge with the latest 5G based technologies. In this research, healthcare industries are considered profitable organizations. With such organizations, CRM values are encouraged to increase the services as well as sell more medical products, gain more customers, lock the existing customers, and analyses the effectiveness of marketing activities. According to [1], the integration of IoT with 5G and RFID technologies provide a number of benefits in many potential applications such as e_Health, healthcare monitoring. This research will focus on achieving appropriate CRM values through ICT for improving the quality of the e_Health services and applications. Overall objectives of the research are the improvement of the medical facilities such as efficient treatments on time with a less or manageable medical cost. Specifically, overall objectives focus on the enhancement of CRM through the RFID technologies which are being improved with next-generation technology and standard. With an improvement of CRM, all profitable and unprofitable organizations will achieve a better position of managing customers in all environments. Although ICT is playing an important role in most of the administrations used in the e_Health applications, the roles of the social cognitive theory, satisfied connectivity, and perceived interactivity motivate us to investigate this research. Despite the RFID and ICT facilities in the e_Health applications, data collected from Facebook users. Here, ICT provides the social cognitive facilities to handle the health information between the users and health service providers. Authors claimed that their proposed model exchanged health information based on the social cognitive theory [2]. Further, their results motivate that human-to-human interaction with IoT, other interactions such as information handlings with human, outcome expectation of IoT based e_Health applications challenged with self-management competence, and outcome expectation of social relationships can be used to enhance the ICT facilities to improve the e_Health applications. Here, motivation is the development of intelligent ICT (IICT) which allows us to design and research new healthcare devices for managing the e_Health applications friendly manner influenced to improve the CRM values. Although many challenges and possible implementations are urgent to improve the quality, I have focused on CRM values which allow health care providers to improve the safety issues such as medical errors, quick monitoring facilities of