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Chapter 7
DOI: 10.4018/978-1-4666-8748-6.ch007
ABSTRACT
This chapter focuses on the role of marketing in social ventures. The unique marketing challenges that
social enterprises face including the various criticisms for marketing in the social venture context will be
identifed and; suggestions as to how these challenges could be dealt with are provided. Consideration
will also be given to Strategic Marketing Planning with a discussion of how social ventures can carry
out marketing audits through the utilization of key analytical tools which facilitate the mapping out of
the strategic direction and collaborative or competitive strategies for social ventures. Attention will also
be given to the development and implementation of segmentation, positioning, communications and
fundraising strategies that will promote efciency and innovation which will enable social ventures to
leverage scarce public and philanthropic resources.
INTRODUCTION
This chapter is informed by the obscurity of the boundaries between the government, non-profit and busi-
ness sectors which has brought about a search for more innovative, cost effective and sustainable ways
to address social problems and deliver goods and services that are socially valued, such as healthcare
and education (Dees & Anderson, 2003; Pope, Isely & Asamoa‐Tutu, 2009; Runté, Basil & Deshpande,
2009). Social ventures are therefore expanding their presence through crafting integrated and compelling
marketing strategies such as serving neglected labour and customer markets (Andreasen & Kotler, 2008;
Pope, Isely & Asamoa‐Tutu, 2009; Levine & Zahradnik, 2012; Worth, 2014).
Marketing has evolved and has as much relevance for social ventures as other forms of organisations.
It is now widely accepted that marketing has much to offer to different categories of organisations,
given that its focus has evolved to sensitively serving the needs of society (Sargeant, 2005; Pope, Isely
& Asamoa‐Tutu, 2009; Levine & Zahradnik, 2012). In establishing social ventures, organisations can
serve a social purpose by targeting a particularly disadvantaged market in a way that not only benefits
Marketing in Social Ventures
Evelyn Derera
University of KwaZulu-Natal, South Africa
Cynthia Shayamunda
University of KwaZulu-Natal, South Africa