Copyright © 2018 Authors. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted
use, distribution, and reproduction in any medium, provided the original work is properly cited.
International Journal of Engineering & Technology, 7 (4.28) (2018) 40-46
International Journal of Engineering & Technology
Website: www.sciencepubco.com/index.php/IJET
Research paper
Exploring Underpinning of Outsourcing Success: A case of Mul-
tinational Automotive group in Malaysia
Kashif Latif
1
, Mohd Nazari Ismail
2
, Mohammad Nazri
3*
, Mohd Roslan Mohd Nor
4
, Muhammad Imran Qureshi
5
1
Department of Business Strategy and Policy, University of Malaya, Kuala Lumpur Malaysia
2
Professor, Department of Business Strategy and Policy, University of Malaya, Kuala Lumpur Malaysia,
3
Senior Lecturer, Department of Business Strategy and Policy, University of Malaya, Kuala Lumpur Malaysia
4
Associate Professor, Department of Islamic History and Civilization, University of Malaya, Kuala Lumpur Malaysia
5
Senior Lecturer, Malaysian Institute of Industrial Technology, University of Kuala Lumpur, Malaysia
*Corresponding author E-mail: nazrry@um.edu.my
Abstract
This study explored underpinning of outsourcing success by analyzing different theories of outsourcing. This study is unique in its nature
as it used interpretive paradigm to explore, analyze outsourcing success theatrically by comparing different phases of outsourcing, then
the case of Boeing analyzed in the context of outsourcing and after that come up with real time case study of one big automotive group
operating in Malaysia through using semi structured interview by developing and comparing themes of this study. This study figured out
that cost reduction and efficiency can be attained by creating economies of scale, using and managing vendors appropriately with the
combination of efficient strategic alliance.
Keywords: Exploratory Underpinning, Outsourcing Success, Interpretive Paradigm, Cost Reduction, Efficiency, Economies of Scale.
1. Introduction
There are several different definitions of outsourcing. In all cases,
outsourcing requires third party
Involvement (1). It had been depicted that “Outsourcing signifies
the delivery of products or services by an external provider – that
is, one outside the boundaries of the firm” (2). Whether to out-
source or not is a strategic decision, that is, to buy in products or
services or produce inside the company (3). Every organization
outsources. They diverge only in the span and extent of what they
procure as goods and services from outside entities. Outsourcing
can decipher many problems, but is also laden with hidden costs
and risks, the choice of whether to outsource, in a supply chain or
any other setting, is thus not about a yes or a no, but an affair of
scope and extent (4). KPMG survey revealed that the processes for
which the most percentage of respondents would be mounting
their outsourcing were “application development and mainte-
nance” (48%) and “finance and accounting” (40%) (5).
There are three key reasons why organizations in Europe out-
source which are cost reduction, efficiency
improvement and reduction in headcount. This has been the ten-
dency over the past years. Organizations lay considerations on the
cost-related factors when they want to improve on their financial
eminence as well as cost efficiency. Numerous researches have
previously identified cost savings and strong financial base as
leading drivers of outsourcing (6-12). Certainly, in the era of hy-
per-competition, where the basis of competition changes persis-
tently, outsourcing has emerged as a strategic stipulation which
can be gauged by the increasing size of the outsourcing industry.
The outsourcing phenomenon has been ever more getting concen-
tration both from academic and
practitioner communities. The result of the research has escort
towards the emergence of numerous process frameworks illustrat-
ing the phases of the outsourcing process. It is generally accepted
that the outsourcing process consists of the preparation, vendor(s)
selection, transition, management of relationship, and reconsidera-
tion phases. Each of the phases has been wrecked down in the
series of activities that an outsourcing company performs. At the
same time, the phases were subject to a stream of theoretical ex-
planations. The studying of the outsourcing phenomenon has been
stranded in many theories. Some of them are harmonizing, the
other are incongruous (13). Outsourcing is the process of institute
and managing a contractual relationship with peripheral ven-
dor/supplier for the stipulation of capacity that has previously
been provided in-house (14). The outsourcing process is a multi-
faceted structure consisting of several activities and sub activities,
carrying many managerial dilemmas. It is no conjecture that many
theories have been utilized to help the academics to comprehend
the nature of those activities, and to help practitioners successfully
manage the process. It is a common acquaintance that each phe-
nomenon can be explained by several frameworks that are en-
trenched in various theoretical approaches. From its happening,
the outsourcing has been approached by different theories. This
creates confusion among the researchers of the outsourcing phe-
nomenon. Several authors acknowledged considerable number of
theories that could explain the outsourcing phenomenon (15, 16).
The significant shortcoming of contemporary research is, since
outsourcing of components, even mission-critical ones, has be-
come a key strategic initiative for numerous companies, and has
been described as a necessity for many firms in today's environ-
ment (17). In this stratum, it had been depicted that outsourcing
governance structures are “still immature (or) lacking altogether”,