New Computing Paradigms and Health Care Management: innovation, requirements and technology K. VOTIS 1 , B. VASSILIADIS 2 , J. TSAKNAKIS 1 , A. STEFANI 2 , K. IOANNOU 4 L. DROSSOS 3 1 Dept. of Computer Engineering and Informatics, University of Patras GREECE 2 Computer Science, Hellenic Open University GREECE 3 Department of Applied Informatics in Management & Economy Technical Education Institute of Messologi GREECE 4 Department of Electrical and Computer Engineering, University of Patras GREECE Abstract: - In order to improve health care services, administrations need to deploy a variety of channels for service delivery –channels that allow users to consume their services anytime, anywhere and anyhow. This work proposes a system architecture that benefits from new computing paradigms such as wireless and mobile technology for improving benefits to the parties involved in e-health management including patients, citizens, health institutions and related governmental health units. The proposed platform is based on the concept of socio-cognitive grids and the need of transformation of the existing internetworking and web technologies into a resource pool that will be accessible by anyone, at anytime, and from everywhere in support of their needs. This platform intends to create the essential infrastructure for the provisioning of health and social services to individuals that receive residential care using Peer-to-Peer (P2P) networks over Internet, GSM and PSTN networks. Key-Words: - GRID, P2P, Intelligent Software Agents, Web Services, Health Services, Social Care. 1 Introduction Nowadays, users expect advanced quality of service from the public sector: they want their interactions to be convenient, and they prefer to be online rather than in line. The challenge is to innovate and in particular to: “improve public services for the benefits of citizens: to be more convenient, more joined-up, more responsive and more personalized [1]. To meet this expectation, administrations need to deploy a variety of channels for their service delivery –channels that allow users to consume their services anytime, anywhere and anyhow. New developments in IT allow the public sector to meet these challenges by adapting their front and back office: new ways of interaction through a variety of channels, restructured services that accommodate their users’ needs, and re- organized business processes within and between separate administrative bodies. The eEurope Action Plan 2005 refers to these developments as follows: “Multi-platforms must enable users to benefit from new technologies and infrastructure improvements such as broadband. Moreover, alternative access platforms will facilitate e-inclusion, also for people with special needs”. The number of people having access to mobile phones and mobile internet connection is increasing rapidly. The mobile access - anywhere any time – is becoming a natural part of daily life, and the governments will have to Proceedings of the 5th WSEAS Int. Conf. on APPLIED INFORMATICS and COMMUNICATIONS, Malta, September 15-17, 2005 (pp357-362)