Creatve Commons Non Comercial CC-BY-NC: This work is licensed under a Jurnal Pemberdayaan Masyarakat Creatve Commons Atributon-NonCommercial 4.0 Internatonal License (htp:// creatvecommons.org/licenses/by-nc/4.0/) which permits non-comercial use, reproducton, and distributon of the work whitout further permission provided the original work is atributed as spesifed on the Jurnal Pemberdayaan Masyarakat: Media Pemikiran dan Dakwah Pembangunan and Open Access pages. Jurnal Pemberdayaan Masyarakat: Media Pemikiran dan Dakwah Pembangunan ISSN: 2580-863X (p); 2597-7768 (e); Vol. 3, no. 2 (2019), hal. 397-424, doi: 10.14421/jpm.2019.032-08 http://ejournal.uin-suka.ac.id/dakwah/jpmi/index Article History Submitted: 20-10-2019 Revised: 10-12-2019 Accepted: 13-01-2020 Implikasi Kualitas Pelayanan Program Keluarga Harapan terhadap Kepuasaan Penerima Manfaat di Kelurahan Beji Depok Muhtadi Universitas Islam Negeri Syarif Hidayatullah Email: muhtadi@uinjkt.ac.id Indah Choirunnisa Universitas Islam Negeri Syarif Hidayatullah Email: choirunnisaindah96@gmail.com Abstract This paper examines the effect of service quality on the satisfaction of receiving benefts in the Conditional Cash Transfers or Program Keluarga Harapan (PKH) program in Beji Village Offce, Depok. The hypothesis services of the PKH program have a signifcant infuenced on benefciary satisfaction. The instrument was tested to answer the hypothesis using a survey research method. This survey was conducted on 86 respondents who were members and benefciaries of the PKH program. The results of the hypothesis test analysis show that service quality with indicators of reliability, responsiveness, assurance, empathy, and tangible simultaneously have a signifcant correlation between variables. Meanwhile, the resulting correlation coeffcient has an effect on the benefciary satisfaction variable of 70.3 percent. While the remaining value of 29.7 percent is infuenced by other variables outside the regression equation like other variables not included in this study. The results of this study provide positive input for PKH program administrators to further improve the quality of service to aid recipients. Moreover, PKH implemented according to the wishes of the community but still needs support to be able to have broader insights (changing mindsets) to increase the independence of program benefciaries. Keywords: service quality; benefciary satisfaction; program keluarga harapan. Abstrak Paper ini menguji pengaruh kualitas pelayanan terhadap kepuasaan penerimaan manfaat pada program Program Keluarga Harapan (PKH) di Kelurahan Beji Depok. Hipotesis yang berkembang adalah pelayanan program PKH berpengaruh signifkan terhadap kepuasan penerima manfaat. Instrumen yang diujikan untuk menjawab hipotesis menggunakan metode penelitian survei. Survei ini dilakukan kepada 86 responden yang menjadi anggota dan penerima manfaat program PKH. Hasil analisis uji hipotesis menunjukkan bahwa kualitas pelayanan