International Journal of Community Medicine and Public Health | April 2021 | Vol 8 | Issue 4 Page 1578 International Journal of Community Medicine and Public Health Badwi A et al. Int J Community Med Public Health. 2021 Apr;8(4):1578-1582 http://www.ijcmph.com pISSN 2394-6032 | eISSN 2394-6040 Original Research Article Quality of health services during the pandemic COVID-19 (Descriptive study at the Pontap community health center in Palopo City) Adam Badwi*, Periyenti Ba’ru INTRODUCTION Health development is essentially an effort undertaken by all components of the nation Indonesia, which aims to increase awareness, willingness and ability of healthy life for everyone in order to realize the degree of the highest possible public health, as an investment for the development of human resources and socially productive economical. 1 The Healthy Indonesia Program is the main program in health development launched by the Ministry of Health in the 2015-2019 period with the aim of increasing the health status and nutritional status of the community through health and community empowerment efforts supported by financial protection and equalization of health services. Health care as one of the main parts in Indonesia healthy program dealing with the challenge to include the policy of globalization with the sophistication of its information because of technological advance. One of the health service places is the Community Health Center, abbreviated as the Community Health Center. Based on the Regulation of the Minister of Health Number 43 of 2019 concerning Community Health Centers, it is stated that the Community Health Center is a health service facility that organizes public health efforts and first-level ABSTRACT Background: During the COVID-19 pandemic that has hit the world including the Indonesia since March 2020, it may not reduce the quality of public health services at the Community Health Center for visiting people on the one hand, however, on the other hand, it is still necessary to prioritize the safety of patients and health workers. Health services at the Community Health Center during the COVID-19 Pandemic will be very different from the situation before COVID-19. Methods: The research was conducted using quantitative research with a descriptive approach which was carried out at the Pontap Community Health Center, Palopo City for 3 months, namely September to November 2020. The population in this study were all patients who visited the Pontap Community Health Center in Palopo City at the time of the study with a sample of 130 people who were determined using purposive sampling technique. Results: The results of the study showed the reliability of health workers in the good category was 93.8%, the health worker assurance in the good category was 90.0%, tangibles displayed by health workers was more in the good category, namely 88.5%, empathy for health workers was 93.8%, good responsiveness of 90.0%. Conclusions: So it is concluded to provide recommendations, namely for health workers to maintain professionalism at work, especially during the COVID-19 pandemic and increase their attention to patients in terms of building good communication between health workers and the public. Keywords: COVID-19, Health Service, Pandemic, Quality Department of Public Health, Unversitas Pejuang Republik Indonesia (UPRI) Makassar, Indonesia Received: 04 February 2021 Revised: 07 March 2021 Accepted: 08 March 2021 *Correspondence: Dr. Adam Badwi, E-mail: adam.badwi@gmail.com Copyright: © the author(s), publisher and licensee Medip Academy. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License, which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. DOI: https://dx.doi.org/10.18203/2394-6040.ijcmph20211206