107 Ethics & Critical Thinking Journal (Volume 2012 Issue 2) www.franklinpublishing.net An Empirical Study to Identify Service Quality Dimensions in the Indian Mobile Telecommunications Services Sector Vikas Gautam PhD Scholar, The ICFAI University, Dehradun Dr. Abhay Kumar Tiwari, Faculty Member, The ICFAI University, Dehradun An Empirical Study to Identify Service Quality Dimensions in the Indian Mobile Telecommunications Services Sector ABSTRACT As the Indian government opened telecommunication sector for foreign players, it has also become increasingly competitive. In such an environment, marketers are concerned about how to increase or maintain market share through better service quality. The paper presents the results of an empirical study in Dehradun, India that determines the dimensions of service quality in the Indian mobile telecommunication industry, from the consumers’ perspective. Exploratory factor analysis revealed 8 dimensions made up of 32 different attributes derived from literature. The eight dimensions were Employee Performance, transmission Quality, Competitiveness, Credibility, Reliability,