Ciara McCaffrey and Michelle Breen 775
portal: Libraries and the Academy, Vol. 16, No. 4 (2016), pp. 775–791.
Copyright © 2016 by Johns Hopkins University Press, Baltimore, MD 21218.
Quiet in the Library:
An Evidence-Based
Approach to Improving
the Student Experience
Ciara McCaffrey and Michelle Breen
abstract: This article deals with the management of noise in an academic library by outlining an
evidence-based approach taken over seven years by the University of Limerick in the Republic of
Ireland. The objective of this study was to measure the impact on library users of noise management
interventions implemented from 2007 to 2014 through retrospective analysis of LibQUAL+®
survey data. The data indicate that readers’ perceptions of the provision of quiet space in the
library greatly improved in that period. The study provides evidence showing the effectiveness of
interventions, such as the development of a noise policy, zoning, rearranging of furniture, removal
of service points from reader spaces, and structural improvements. There is evidence to indicate
that the creation of a separate graduate reading room may be an effective noise management
intervention not previously identifed in the literature. Academic libraries struggling with noise
problems and those with low scores on the LibQUAL+® quiet space question may fnd some
helpful interventions that have an underlying evidence base to indicate their effectiveness when
dealing with noise and the provision of quiet space.
Introduction
T
he library as a learning space has transformed in the last two decades from a
traditional quiet space to an energized, busy environment that meets a variety
of user needs. The evolution of group learning, technology-enhanced learning,
information commons, learning grids, and other new spaces has enhanced the position
of the “library as place” in the university, but such success has brought with it new chal-
lenges. One consequence of such a transformation is that libraries appear to be growing
noisier. It is a common experience for a library to conduct a feedback exercise, such as
the LibQUAL+® survey, hereafter referred to simply as LibQUAL, to better understand