C. Stephanidis and M. Antona (Eds.): UAHCI/HCII 2013, Part III, LNCS 8011, pp. 626–635, 2013. © Springer-Verlag Berlin Heidelberg 2013 Mobile Technology and E-Inclusion John Isaacs 1,* , Santiago Martinez 2 , Ken Scott-Brown 2 , Allan Milne 1 , Aled Evans 1 , and Daniel Gilmour 3 1 School of Engineering, Computing & Applied Mathematics, University of Abertay Dundee, UK 2 School of Social & Health Sciences, University of Abertay Dundee, UK 3 School of Contemporary Sciences, University of Abertay Dundee, UK {j.isaacs,a.milne}@abertay.ac.uk, {s.martinez,k.scott-brown}@abertay.ac.uk, d.gilmour@abertay.ac.uk Abstract. This paper will describe work funded by the European Union (Inte- reg NSR) iAge project which attempts to address the issues surrounding acces- sibility to mobile devices and services. The project takes the approach of combining three approaches directed at allowing greater inclusion in mobile technologies for our increasingly aging population. Focus groups sessions are used to ascertain the real problems the older generation has with mobile devic- es. An iterative design process is then used to create assistive applications which not only assist the user but give them a purpose to interact with the tech- nology. Workshops are then used to provide developers and service providers with an interactive experience of how the elderly feel when using mobile tech- nology. Finally the paper describes how the combination of these approaches will create a transnational framework of best practice for future developers. Keywords: E-inclusion, Mobile HCI, Assistied Living. 1 Introduction There is a persistent belief within the technology industry that devoting time and ef- fort to making products more accessible is impractical as it increases development time and cost for little or no tangible reward [1]. Designers and developers tend to build applications, whether consciously or not, with themselves in mind as the typical target user [2]. This results in any potential accessibility issues only being identified after the development process and any measures to address the accessibility being retrofitted to the original design. The diverse literature on human aging and disability speaks directly to the core problem of accessible design. The combination of sensory and cognitive changes, together with loss of social and economic status apparent in both groups can work against the adoption and uptake of new technologies. This traditional approach is also based on the assumption that the physical and cognitive characteristics of users will * Corresponding author.