International Journal of Academic Research in Business and Social Sciences 2017, Vol. 7, No. 12 ISSN: 2222-6990 1189 www.hrmars.com The Effectiveness of Social Media as Knowledge Management Sharing Tool in Government Agency: A Case Study Ani Fazliana Dahri and Alwi Mohd Yunus Faculty of Information Management, University Technology of Mara UiTM Selangor, Malaysia DOI: 10.6007/IJARBSS/v7-i12/3750 URL: http://dx.doi.org/10.6007/IJARBSS/v7-i12/3750 Abstract This paper reviews the effectiveness of social media as knowledge management sharing tool in a government agency, which is Department of Chemistry Malaysia. As technology evolves, the tools to share knowledge have diversified. From just using the usual way of sharing information like discussion, distribution of documents via postage, sharing information via electronic media, social network or media is now trending as an information sharing tool. The research reviews the situation regarding the effectiveness of using social media as a knowledge-sharing tool in a government organization which is filled with red tapes, rules and regulations. Also included a brief conclusion and variety sources of references cited for better understanding and clear thoughtful. Keywords: Knowledge Management, Knowledge, Social Media INTRODUCTION Knowledge management is the process of gathering raw, unprocessed data, sharing the processed information and using the information effectively. It is a mixture of people, technology and processes. According to Oxford Dictionary, knowledge management is handling of information and resources efficiently within an organization. However, Alan Frost (2010, 2012) explains that knowledge management is the systematic management of an organization’s knowledge assets for the purpose of creating value and meeting tactical and strategic requirements. To ensure that knowledge management is implemented throughout the organization, the organization must plan the activities. Knowledge management activities in an organization can be anything that is able to manage knowledge. It could be in the form of system used, programs planned, a collaboration efforts and others. To share the knowledge, tools must be used whether it is ICT based, or non ICT based. The purpose of this case study is to identify an organization and the effectiveness of using ICT based tools to share knowledge in the organization of choice.