PELAYANAN AKSESIBILITAS JALAN UMUM (JALUR PEDESTRIAN) BAGI PENYANDANG DISABILITAS (STUDI KASUS DI KOTA SERANG) Budi Hasanah Universitas Serang Raya, Indonesia budihasanah@rocketmail.com Abstract :Public services are the service given by the Government, this study was held in government of Serang city Banten Province. The government had to distribute the services equally in order to fulfill the need all people, without exception. One of the public service is the accessibility service.One of the accessibility is the access of pedestrian way for disability people. This research was aimed to describe and analyze how the accessibility service of pedestrian way for disability people. The research was a descriptive study case with qualitative approach, and used academic literature survey in public service science to fulfill the relevant concept of study of public road (pedestrian way) accessibility service for disability people.The data technique used any sources and literatures; the government documents, electronic media coverage, journal and any relevant references from the expert.Beside, the researcher also used photo field documentation technique and observation to strengthen the data.The results showed that the public pedestrian way service for disability people in Serang City wasn’t good.It was mean that the accessibility of pedestrian way wasn’t pleasant for disability people and made them difficulty in mobility and independency, and they also difficult to participate as citizen like other normal people equally. Key word : Public Service, Pedestrian Way, Disability People. Abstrak : Pelayanan publik merupakan bentuk pelayanan yang diberikan oleh penyelenggara pelayanan dalam hal ini adalah pemerintah Kota Serang Provinsi Banten. Pemerintah harus dapat mendistribusikan pelayanan tersebut secara adildalam upaya pemenuhan kebutuhan kepada semua lapisan masyarakat tanpa