Chapter VIII
Tools for Supporting
Knowledge Management:
Knowledge Internalization
Through E-Learning
Raquel Sanchis
Universidad Politécnica de Valencia, Spain
José V. Tomás
Universidad Politécnica de Valencia, Spain
Raúl Poler
Universidad Politécnica de Valencia, Spain
Copyright © 2009, IGI Global, distributing in print or electronic forms without written permission of IGI Global is prohibited.
AbstrAct
This chapter presents a general overview of the relationships between information and communications
technologies (ITCs) and the process of Knowledge Management (KM). ITCs through KM tools support
the processes to obtain, use and exploit, create and discover, capture, organize and classify, and share
and disseminate knowledge. In literature, many classifcations of KM tools are defned but problems
like bad structures and lacks of understanding have caused the defnition of a structured and integrated
classifcation of KM tools. The importance of obtaining knowledge is the reason to analyze KM tools
classifcation in order to obtain proftable information to select the most appropriate one. E-learning
techniques have been chosen as the most excellent method to turn explicit knowledge into tacit knowledge
(internalization process), therefore a description of this technique will be developed. But the process of
selecting the most suitable e-learning platform is diffcult; hence a classifcation of the most relevant
characteristics that will guide users will be defned.