A.A. Ozok and P. Zaphiris (Eds.): OCSC/HCII 2013, LNCS 8029, pp. 269–277, 2013. © Springer-Verlag Berlin Heidelberg 2013 City 2.0 and Tourism Development Karim Fraoua and Christian Bourret Equipe Dispositifs d’Information et de Communication à l’Ere Numérique (DICEN) Conservatoire national des arts et métiers, Université Paris-Est 77454 Marne-la-Vallée France fraoua@univ-mlv.fr Abstract. Carefully cities have to evolve in order to help tourist during their travel. The huge use of web 2.0, must force the cities to be more and more im- plied in this area. The role of referenced website and those of community manager will be greater in the future and contributes to the attractiveness of the territories. Nowadays, the social web is obviously essential strategy in informa- tion retrieval or gathering during holidays preparation and will be more and more important to help travellers during the travel. Keywords: tourist, visitor, marketing, website, city, attractiveness. 1 Introduction The idea of this paper is to help the whole community of tourism to make travel more and more pleasant. Two ideas will emerge from this work, one is creating community managing in the official website of the city gathering of course all the information, undeniably useful to tourists such as places to visit, train schedules or bus, the loca- tion of the taxi station etc. For this purpose, we can imagine a wifi born located in some place of the city where the tourist can be connected and the map of the area should be presented. This free connection, could help the tourist during his visit, furthermore the use of mashup approaches using different techniques are affordable nowadays. The approach of developing these technologies by official website is to respond to a new behavior of tourist when they are visiting the cities, they are in needs of more information since they are optimizing their time during their holidays and in order to make their vacation more happiest which is their goal and those of the city. We know that the words of mouth are efficient to incite other tourist to visit the city. The new way to the transmission of this mode of communication is electronic and named the web 2.0 In fact, they want to relate their holidays to others, if they have spent a well mo- ments, and if the city was in a positive role to help them during their holiday. The majors problems encountered during the holidays are well known as the place to visit, in some cities, they face to the cost of things since they don’t know the fair prices, the bus or train timetable, the location of taxi station and the rules of the city. One of the