Page 1 REORGANIZATION POTENTIAL IN PUBLIC ADMINISTRATIONS – IDENTIFICATION AND MEASUREMENT WITH THE PICTURE- APPROACH Jörg Becker, Lars Algermissen, Thorsten Falk, Daniel Pfeiffer European Research Center for Information Systems (ERCIS), University of Münster, Leonardo-Campus 3, 48149 Münster, Germany {becker, algermissen, falk, pfeiffer}@ercis.de http://www.ercis.de Abstract: Public administrations are faced with a modernization and performance gap. On the one hand citizens and companies have increasing requirements but on the other hand the financial and human resources remain static or even de- crease. In recent years public administrations tried to counteract with reengineer- ing their business processes. However, it is observable that reengineering projects in public administrations have a too narrow focus as they concentrate on a small subset of the processes. This reengineering limitation originates from the com- plexity of the administrational process landscape and from the resulting high modeling effort. In this paper we claim that significant progress in the identifica- tion and assessment of reorganization potential can only be achieved by including the majority of all administrational processes. Therefore, we propose a method architecture which is capable of two things: First, it supports a distributed model- ing process across a whole public administration in order to capture the process landscape. Second, it is able to estimate the reorganization potential within the process landscape based on a certain analysis model. Keywords: Methods and tools for assessment, Methods and tools for eGov re- search, Process design and change, Analysis of values for stakeholders, Interna- tional and regional projects. 1. Introduction Public administrations are facing new challenges like cost reduction, the accomplishment of a higher number of administrational tasks, and an increased service level demand of citizens and companies. Especially, municipal public administrations must cope with decreasing tax revenues forcing them to rethink their resource allocation and to reduce costs. Therefore, the efficiency and performance of public administrations have been in the scope of many research and consultant activities. The common municipal public administration service portfolio includes more than 1,000 in- terconnected and interdependent services for citizens, companies, and other administrational parties. Furthermore, there exist a vast number of ICT reorganization measures including e.g. application systems for document management, workflow management, e-payment, digital signature, archiving, enterprise application integration, and web-portals. Decision makers are