ISSN 2411-9563 (Print) ISSN 2312-8429 (Online) European Journal of Social Sciences Education and Research Sep. Dec. 2017 Vol.11 Nr. 2 390 The Use of Information and Communication Technologies in Education PhD. Cand. Arti Omeri Department of English Language and Literature, Faculty of Philology and Education, Bedër University, Tirana, Albania Abstract The technology is developing very fast in all aspects of life. Information and Communication Technologies as part of it are being introduced with a high impact in the lives of human beings. As a result they also play an important role in education. This research is focused on new communication technologies in education as it is a highly discussed topic nowadays. Then the most modern literature on the topic was analyzed. After reviewing the literature and giving credit to main theories, a questionnaire was conducted in three universities in Albania. Firstly it was conducted at two state universities in Tirana and Elbasan. Then it was conducted at a private university that uses the most modern technology in teaching. The questionnaire included both open ended and closed ended questions. Being a lecturer in two out of these three universities gave me the possibility to conduct the survey personally without much difficulty and in a relatively short period. These universities were chosen in order to evaluate the importance of using Information and Communication Technologies in education. Also it was very interesting to compare the benefits of using such technologies. Although all three universities are located in the same country the inequalities are easily visible. At the end of the study there are given suggestions in order to find the ways to improve the education system through using Information and Communication Technologies. Keywords: Information and Communication technology, internet, Computer, Videoconferencing, Education system. Introduction In the globalized world that we are living the technology is improving and changing rapidly. Like in other fields of life, even in education the use of Information and Communication Technology is becoming very important. There is a lot of pressure nowadays on education to adapt to a technically driven society and to implement the ICT (Kaufman, K. 2014, P. 2). Information and Communication Technology is seen as a possibility to introduce the education process even in the areas and social groups that are currently excluded from education. The term Information and Communication Technology can be defined as a diverse set of tools and resources used to communicate and to create, disseminate, store and manage information. These technologies include computers, the internet, radio broadcasting (radio and television) and telephony technologies (Blurton, C. 1999 as cited in Mocanu (Dedu), E. m., & Deaconu, A. a; 2017, P 19). Trifonova, M. claims that computers and the telecommunication means can increase the analytical opportunities and are an indispensible part of the daily life of people from different professions (Trifonova, M. 2013, P. 295). ICT is not limited only to computers and internet. Older technologies such as radio, television and telephone have long been used as instructional tools even though their importance has declined in recent periods. The use of computers and internet is not spread equally in all the countries due to lack of infrastructure and high costs (C. Zhou1, c., Purushothaman, A. a., & Rongbutsri, N. n. 2013, P. 51) According to Mocanu (Dedu), E. m., & Deaconu, A. a. “In most countries in Europe, the use of ICT tools in the educational process has become crucial in order to modernize services, improve teachers' skills and increase student performance ”( Mocanu (Dedu), E. m., & Deaconu, A. a. 2017, P. 20). The use of ICT can also improve the quality and the efficiency of learning. In their study Sungsup Ra1, s., Brian, C., & Cher Ping, L. claim that when ICT-based teaching and learning resources are available, students can have better access to quality information and at the same time they can increase the learning opportunities whether in school or outside it. Integrating ICT can make lifelong learning more efficient (Sungsup Ra1, s., Brian, C., & Cher Ping, L. 2016, P. 75). Regarding the effect that ICT has on the quality of education, Nnoduka