Article
Global Business Review
19(1) 162–174
© 2017 IMI
SAGE Publications
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DOI: 10.1177/0972150917713286
http://gbr.sagepub.com
1
Assistant Professor, Department of Humanities & Social Sciences, IIT Patna, Bihta, Patna, Bihar, India.
2
Professor & HOD, Department of Management Studies, IIT Roorkee, Roorkee, Uttarakhand, India.
3
Professor, Department of Accountancy, Faculty of Commerce and Accountancy, Chulalongkorn University, Bangkok, Thailand.
4
Assistant Professor, Department of General Management, Siam University, Bangkok, Thailand.
5
Lecturer, Department of Business Administration, Faculty of Business, Economics and Communications, Naresuan University,
Thailand.
Corresponding author:
Richa Chaudhary, Assistant Professor, Department of Humanities & Social Sciences, IIT Patna, Bihta 801103, Patna, Bihar, India.
E-mails: richa.chaudhary18@gmail.com; rich.biet@gmail.com; richa.chaudhary@iitp.ac.in
Work Engagement in India and
Thailand: A Comparative Analysis
Richa Chaudhary
1
Santosh Rangnekar
2
Uthai Tanlamai
3
Surasvadee Rajkulchai
4
Anirut Asawasakulsor
5
Abstract
The study investigated the role of human resource development climate (HRDC) and self-efficacy as
predictors of work engagement amongst IT-sector employees of India and Thailand. In addition, it
also made an attempt to unfurl the mechanism underlying the proposed relationship by proposing and
testing a model with self-efficacy as an intervening variable. Work engagement levels among IT-sector
employees in Thailand were found be slightly higher than those among the employees in India. Both
HRDC and self-efficacy were found to be significant predictors of work engagement. The results for
self-efficacy as a mediator and a moderator of the proposed relationship between HRDC and work
engagement are reported and discussed. Article building on the theoretical framework of the job-
demands resources model, the social cognitive theory and the conservation of resources (COR) theory
produces cross-national knowledge about work engagement and predictors.
Keywords
Work engagement, self-efficacy, HRDC, cross-cultural management, Asia, IT
Introduction
The increasing growth rate of the information technology (IT) sector in South Asia has come with its
own set of challenges.
1
Though the IT sector is booming, the high attrition rate continues to plague the
sector, making retention of critical manpower resources a key challenge. Demanding work environment,
tight deadlines, zero tolerance to defects, night shifts coupled with high aspirations of young workforce