International Research Journal of Engineering, IT & Scientific Research Available online at https://sloap.org/journals/index.php/irjeis/ Vol. 6 No. 2, March 2020, pages: 24-31 ISSN: 2454-2261 https://doi.org/10.21744/irjeis.v6n2.861 24 Assessing Depth of Optimization Digital Samsat Program (E-Samsat) in Bali Province Komang Widya Nayaka a Gede Sri Darma b Article history: Abstract Submitted: 09 November 2019 Revised: 18 December 2019 Accepted: 31 January 2020 This research describes the optimization of the Samsat digital program which has been tested in seven provinces in Indonesia, one of which is in the Province of Bali, Badung Regency. Digital Samsat hereinafter referred to as e-Samsat (Samsat electronics). The launch of the Samsat digital program is aimed at increasing the ease of paying motor vehicle tax for taxpayers. The implementation of the Samsat digital program is a form of information technology innovation in government programs in the industrial revolution 4.0 era. The application of this program is also to realize e-government and good governance. The purpose of this study was to determine the implementation of digital Samsat in the community and to determine the factors that influence the Samsat digital program. This research is a qualitative study conducted at the office of UPT Bapenda in Badung Regency (Samsat Office, Mengwi). The sampling technique for selecting informants in this study used a purposive sampling method. The instrument used in this study was using structured interviews, direct observation at the research location, and using supporting documents in the form of books and previous research about the same field study with this research. To test the validity of the data in this research used one of the methods, it was a triangulation of research data through checking on various sources to get saturated research data. The result showed that the implementation of the Samsat digital program in the community of Badung Regency the majority of users were satisfied and felt helped by the presence of the Samsat digital program that was launched. In its application in the field, there are many system components that must be updated to make it easier for taxpayers to use digital Samsat one of which is so that the entire process of digital equations becomes a fully online system. Keywords: digital technology; samsat digital; Vehicle Tax; Badung regency; good governance; International research journal of engineering, IT & scientific research © 2020. This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0/). Corresponding author: Komang Widya Nayaka, Undiknas Graduate School, Denpasar, Indonesia. Email address: komangnayaka@gmail.com a Undiknas Graduate School, Denpasar, Indonesia b Undiknas Graduate School, Denpasar, Indonesia