Decision making in Air Traffic Control units and team performance in emergency scenarios Stathis Malakis Page 1 PhD Thesis Decision making in Air Traffic Control units and team performance in emergency scenarios PhD Thesis By Stathis Malakis Department of Production Engineering and Management Technical University of Crete Chania, Greece Submitted to the department of Production Engineering and Management in partial fulfilment of the requirements for the Degree of DOCTOR OF PHILOSOPHY at the TECHNICAL UNIVERSITY OF CRETE