Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=cqhe20 Quality in Higher Education ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/cqhe20 Sociotechnical service quality for students and academics at private higher education institutions in South Africa Riaan Dirkse van Schalkwyk, Jeanette Maritz & Rigard J. Steenkamp To cite this article: Riaan Dirkse van Schalkwyk, Jeanette Maritz & Rigard J. Steenkamp (2021) Sociotechnical service quality for students and academics at private higher education institutions in South Africa, Quality in Higher Education, 27:1, 77-98, DOI: 10.1080/13538322.2020.1815284 To link to this article: https://doi.org/10.1080/13538322.2020.1815284 Published online: 16 Sep 2020. Submit your article to this journal Article views: 60 View related articles View Crossmark data