Effectiveness and Efficiency of Cross-Border
Knowledge Transfer: An Empirical Examination
Liliana Pérez-Nordtvedt, Ben L. Kedia, Deepak K. Datta
and Abdul A. Rasheed
University of Texas at Arlington; University of Memphis; University of Texas at Arlington; University of
Texas at Arlington
Based on a sample of 102 US organizations, this study examines the impact of
knowledge characteristics, recipient learning intent, source attractiveness, and relationship
quality on the effectiveness and efficiency of knowledge transfer from the international business
affiliates of these organizations. Findings indicate that recipient learning intent and source
attractiveness positively impact the effectiveness of knowledge transfer. In addition, recipient
learning intent was found to have a positive effect on knowledge transfer efficiency. In
particular, results highlight the strong positive impact that the quality of the relationship
between the source and the recipient has on both the efficiency and effectiveness of
cross-border knowledge transfer. The study also indicates that knowledge value is positively
associated with recipient learning intent and that knowledge value, rarity and non-
substitutability influence source attractiveness. Finally, findings suggest that the relationship
between knowledge characteristics and knowledge transfer is partially mediated by recipient
learning intent and source attractiveness.
INTRODUCTION
The role of knowledge as a critical organizational resource that leads to the development
of capabilities and competitive advantage is being increasingly recognized in the man-
agement literature (Bhagat et al., 2002; Teece et al., 1997). Organizational learning
contributes to an increase in an organization’s stock of knowledge and very often it takes
place via knowledge transfers from entities outside organizational boundaries (Argote
and Ingram, 2000; Grant, 1996). Knowledge transfer has been found to affect key
organizational outcomes, including competency-based/human-resource development
and performance in joint ventures (Lyles and Salk, 1996; Tsang et al., 2004), ROE and
sales growth in new ventures (Zahra et al., 2000), new product development in young
technology firms ( Yli-Renko et al., 2001), and short-term new product financial
Address for reprints: Liliana Pérez-Nordtvedt, Department of Management, The University of Texas at
Arlington, Box 19467, 701 S. West Street, Suite 215, Arlington, TX 76019, USA (lnordtvedt@uta.edu).
© Blackwell Publishing Ltd 2008. Published by Blackwell Publishing, 9600 Garsington Road, Oxford, OX4 2DQ, UK
and 350 Main Street, Malden, MA 02148, USA.
Journal of Management Studies 45:4 June 2008
0022-2380