35 th International Conference on Computers and Industrial Engineering 1391 STRATEGIES AND CRITICAL SUCCESS FACTORS FOR INTEGRATED MANAGEMENT SYSTEMS IMPLEMENTATION Musli Mohammad, Mohd. Rasid Osman 1 , Rosnah Mohd. Yusuff 2 & Napsiah Ismail 3 Department of Manufacturing and Industrial Engineering, Faculty of Mechanical and Manufacturing Engineering, Kolej Universiti Teknologi Tun Hussein Onn, 86400, Batu Pahat, Johor, Malaysia mmusli@kuittho.edu.my Department of Mechanical and Manufacturing Engineering, Faculty of Engineering, University Putra Malaysia, 43400, Serdang, Selangor, Malaysia 1 rasid@eng.upm.edu.my, 2 rosnah@eng.upm.edu.my & 3 napsiah@eng.upm.my Tel: 1 00-603-89466343, 2 00-603-89466342 & 3 00-603-89466336 Fax: 00-603-86567122 Abstract:This paper discusses the strategies and factors that are critical for IMS implementation. The IMS strategies cover the possible ways and approaches for management systems integration. There are two ways of integrating the management systems which are consecutive implementation of management systems followed by integration and integrate the management systems simultaneously from the beginning. Several approaches that can be applied as a basis for integrating the management systems are include the standard approach, systems approach, Total Quality approach, and Plan-Do-Check-Act (PDCA) approach. Meanwhile, the critical success factors for IMS implementation can be categorized as management commitment and leadership, resources management, focus on stakeholders, education and training, performance measurement, systems and processes, and continual improvement. Keywords:Integrated Management Systems, Quality Management Systems, Environmental Management Systems, Occupational Health and Safety Management Systems 1. Introduction Today’s global markets require companies to implement Integrated Management Systems (IMS) to survive and stay competitive. Traditionally, management systems such as quality, environmental, and occupational health and safety are operated independently by different departments in organizations. The certification of the management systems standards such as ISO9000, QS9000 and ISO/TS16949 for Quality Management Systems (QMS), ISO14000 for Environmental Management Systems (EMS) and OHSAS18000 for Occupational Health and Safety Management Systems (OHSMS) which are conducted separately incur redundancies and high costs to organizations. By developing and implementing IMS that integrate the management systems, the companies are able to reduce paperwork, minimize costs, eliminate redundancy, and eventually improve system effectiveness and efficiency. This paper presents the strategies and critical success factors for IMS implementation consisting of QMS, EMS and/or OHSMS. Even though this paper discusses only on these three management systems, the scope of a ‘true’ IMS should encompasses of any management systems that affect the business results such as human resource (IIP), information security management (ISO/IEC 17799) and social accountability (SA8000) (Wilkinson & Dale, 1999). 1. Ways of integrating the management systems In general, there are two ways of integrating management systems which are consecutive implementation of management systems followed by integration and integrate the management systems simultaneously from the beginning. The first option has been practiced by companies that started with the implementation of a single or separate management system (e.g. QMS, EMS, or OHSMS) due to business pressure or for legal reasons. This option involved a sequential or one-by-one implementation of individual management system and followed by integration (Labodova, 2004). Most of the companies normally implemented QMS first and