Journal of Public Administration and Governance ISSN 2161-7104 2021, Vol. 11, No. 2 http://jpag.macrothink.org 191 Coping with Digital Divide in Governance: A Nepalese Perspective of Civil Service Reform Varun Amatya, Ph.D. Student, National Institute of Development Administration (NIDA), Thailand 118, Seri Thai, 10240, Bangkok, Thailand Associate Professor Dr. Pairote Pathranarakul National Institute of Development Administration (NIDA) Received: Apr. 5, 2021 Accepted: May 17, 2021 Online published: May 26, 2021 doi:10.5296/jpag.v11i2.18681 URL: https://doi.org/10.5296/jpag.v11i2.18681 Abstract There is a growing trend for governments across the world, in order to improve the efficiency of their services to offer to their constituents to implement digital devices in the process of the governance process. The so-called ‘e-services’ include a number of essential measures for civil service institutions to create and manage information, technology, and communication. Current work discusses the effectiveness of e-services as well as challenges implementing said services and suggests ways to overcome the possibility of creating a digital divide via such services. The case study relied on content analysis and a survey approach to generate data. This study proposed that the omnipresent nature of the internet, as well as the dynamic use of digital devices, has the potential to mobilize the public service and aid digital beginners in its considerable capacity to access government services. The general conclusion of this study is that e-government services are crucial for managing future problems as well as appropriately reacting to present and past instances to be able to lessen the digital divide. With regard to the reduction of current and future inefficiencies, the cases of effectiveness, and the costs associated with potential outcomes fully support our findings. We propose that certain issues in relation to e-services can be regulatory, legal, technical as well as certain procedural measures. Another aspect is the civil service personnel's education