International Journal of Electrical and Computer Engineering (IJECE) Vol. 12, No. 1, February 2022, pp. 506~514 ISSN: 2088-8708, DOI: 10.11591/ijece.v12i1.pp506-514  506 Journal homepage: http://ijece.iaescore.com Thriving information system through business intelligence knowledge management excellence framework Abdul Karim Mohamad 1 , Mailasan Jayakrishnan 1 , Mokhtar Mohd Yusof 2 1 Centre for Advanced Computing Technology, Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, Malaysia 2 Faculty of Computer and Information Technology, Al-Madinah International University, Kuala Lumpur, Malaysia Article Info ABSTRACT Article history: Received Feb 15, 2021 Revised Jun 17, 2021 Accepted Jun 29, 2021 In the current digitalization dilemma of an organization, there is a need for the business intelligence and knowledge management element for enhancing a perspective of learning and strategic management. These elements will comprise a significant evolution of learning, insight gained, experiences and knowledge through compelling theoretical impact for practitioners, academicians, and scholars in the pertinent field of interest. This phenomenon occurs due to digitalization transformation towards industry revolution 5.0 and organizational excellence in the information system area. This research focuses on the characteristic of a comprehensive performance measure perspective in an organization that conceives information assessment and key challenges of Business Intelligence and Knowledge Management in perceiving a relevant organizational excellence framework. The dynamic research focusing on the decision-making process and leveraging better knowledge creation. The future of organization excellence seemed to be convergent in determining the holistic performance measure perspective and its factors towards industry revolution 5.0. The research ends up with a typical basic excellence framework that will mash up some characteristics in designing an organizational strategic performance framework. The output is a conceptual performance measure framework for a typical decision-making application for organizational strategic performance management dashboarding. Keywords: Business intelligence Decision support system Information management Information system Knowledge management This is an open access article under the CC BY-SA license. Corresponding Author: Mailasan Jayakrishnan Centre for Advanced Computing Technology, Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, Malaysia Email: m031620010@student.utem.edu.my 1. INTRODUCTION The fundamental capability or component of an organization is about the ability of its members at all levels to communicate effectively [1]. The history and discipline of information system (IS) had introduced several vital roles in knowledge and perspective sciences of information for dramatically changing the spectrum of the information disciplines into information sciences, informatics and knowledge management (KM) [2]. Unfortunately, divergent disciplines utilize contradictory phases for the equivalent standards, such as the research of software is known as computer sciences (CS) or software engineering (SE). The human level of computing is even more complex, where engineers manipulate the term information technology (IT) to introduce to real user applications, organizations or businesses propose using IS, whereby academic or education exploit information and communication technology (ICT) and health professionals