Aalborg Universitet Digital borgerservice i et borgerperspektiv en undersøgelse af borgeres oplevelser og holdninger til digital kommunikation med kommunen Kanstrup, Anne Marie; Nielsen, Annette Moss; Nyvang, Tom Publication date: 2009 Document Version Også kaldet Forlagets PDF Link to publication from Aalborg University Citation for published version (APA): Kanstrup, A. M., Nielsen, A. M., & Nyvang, T. (2009). Digital borgerservice i et borgerperspektiv: en undersøgelse af borgeres oplevelser og holdninger til digital kommunikation med kommunen. e-Learning Lab, Institut for Kommunikation, Aalborg Universitet. E-Learning Lab publication series Nr. 19 General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. ? Users may download and print one copy of any publication from the public portal for the purpose of private study or research. ? You may not further distribute the material or use it for any profit-making activity or commercial gain ? You may freely distribute the URL identifying the publication in the public portal ? Take down policy If you believe that this document breaches copyright please contact us at vbn@aub.aau.dk providing details, and we will remove access to the work immediately and investigate your claim. Downloaded from vbn.aau.dk on: December 06, 2021