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Chapter 17
DOI: 10.4018/978-1-5225-2394-9.ch017
ABSTRACT
There is a growing literature on health and health care dedicated to empowerment of patients; but there
is still a gap in the literature to conceptualize knowledge, to extend the discussion of the empowerment of
the patients to the stakeholders. The discussion is at the level of managerial processes of empowerment
and knowledge management related to health care. The present chapter starts with a review on empow-
erment, especially focused on the health sector. The following sections will develop a critical analysis
of empowerment, mainly around the concept of tacit knowledge (Polanyi) and knowledge management.
One key variable is the proximity of the actors involved in the empowerment process. This key variable
is very much related to the tacitness issue of knowledge production and fows. The chapter extends the
discussion of the empowerment of the patients to that of the stakeholders and the general debate about
health literacy. A model is briefy described for the purpose of illustrating the learning process in a
knowledge management implemented in health care.
Management of Tacit
Knowledge and the Issue of
Empowerment of Patients
and Stakeholders in the
Health Care Sector
Marc Jacquinet
Universidade Aberta, Portugal
Henrique Curado
Politécnico do Porto, Portugal & Universidade
do Minho, Portugal
Ângela Lacerda Nobre
Instituto Politécnico de Setúbal, Portugal
Maria José Sousa
Algarve University, Portugal
Marco Arraya
Universidade Aberta, Portugal
Rui Pimenta
Politécnico do Porto, Portugal
António Eduardo Martins
Universidade Aberta, Portugal