Copyright ©2020 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).
Collective Data Analytics Capability Building
Processes: a Governance Model
Boriana Rukanova*, Anneke Zuiderwijk-van Eijk**,
Moorchana Das***, Yao Hua Tan****, Toni Männistö*****
*Delft University of Technology, Jaffalaan 5, 2628 BX Delft, The Netherlands, b.d.rukanova@tudelft.nl
**Delft University of Technology, Jaffalaan 5, 2628 BX Delft, The Netherlands, A.M.G.Zuiderwijk-
vanEijk@tudelft.nl
*** Delft University of Technology, M.Das@student.tudelft.nl
****Delft University of Technology, Jaffalaan 5, 2628 BX Delft, The Netherlands, Y.Tan@tudelft.nl
*****Cross-Border Research Association, toni@cross-border.org
Abstract: Collective data analytics capability building offers opportunities for government
organizations to develop capabilities that would be difficult to develop on their own. However,
research on that topic is scarce and there is still a limited understanding of how collective data
analytics capability building processes contribute to the value realization of the individual
participating organizations. In this paper, drawing from the governance literature and by
analyzing a case study from the customs domain we develop a governance model that allows to
analyze collective data analytics capability building processes. Our governance model is a
contribution to the literature on the use of data analytics in government, with the specific focus
on understanding the collective data analytics capability building processes. For practitioners,
the model can be used for identifying scenarios for engaging in collective data analytics initiatives
in a multi-level context.
Keywords: Governance, collective, data analytics, capabilities, value, customs
Acknowledgement: This research was partially funded by the PROFILE Project (nr. 786748), which
opinions expressed by the authors do not necessarily represent those of all partners.
1. Introduction
Governments today are facing big challenges in the domain of international trade. They face increase
in international trade due to developments such as Brexit and eCommerce, and at the same time
they need to ensure safety and security while at the same time facilitating trade (Tan et al., 2011). To
address such challenges governments are starting to explore the possibilities that big data and data
analytics can offer. Big data refers to data that is high in volume, velocity and variety and that
requires specific technology and analytical methods for transforming it into value (De Mauro et al.,