STD NO. 44990774 1 PRACTICAL GUIDELINES FOR PARTICIPATORY COMMUNICATION WHEN PROMOTING ELECTRICITY CUSTOMERS’ INVOLVEMENT DURING AN ELECTRICITY TARIFFS REVIEW PROCESS by SHAO KHATALA Submitted in accordance with the requirements for the degree of MASTER OF ARTS in the subject COMMUNICATION at the UNIVERSITY OF SOUTH AFRICA SUPERVISOR: PROF. T.C DU PLESSIS NOVEMBER 2019