How to Cite Parmin, P., Suarayasa, K., & Wandira, B. A. (2020). Relationship between quality of service with patient loyality at general polyclinic of kamonji public health center. International Journal of Health & Medical Sciences, 3(1), 86-91. https://doi.org/10.31295/ijhms.v3n1.157 ISSN 2632-9433 Submitted: 27 June 2020 |Revised: 18 July 2020 | Accepted: 9 August 2020 86 Relationship between Quality of Service With Patient Loyality at General Polyclinic of Kamonji Public Health Center Parmin Nursing Study Program, Faculty of Medicine, Tadulako University Email: parmin@gmail.com Ketut Suarayasa Department of Public Health and Community Medicine, Faculty of Medicine, Tadulako University Corresponding author email: suarayasaketut@gmail.com Bertin Ayu Wandira Department of Administration and Health Policy Faculty of Public Health, Tadulako University Email: ayuwandira@gmail.com Abstract---Five main dimensions are relevant to explain the quality of service that is known as service quality (servqual). As one of the largest Public Health centers in Palu City, the Kamonji Public Health centers also have facilities issues such as inadequate waiting room conditions and health service issues such as a long waiting time for services. The study aimed to identify the relationship between service quality and patient loyalty in public clinics at the Kamonji Public Health Center. This type of study is quantitative with a cross-sectional approach. The Samples were 100 respondents using random sampling. Data collection was questionnaires and data analysis was the Chi- Square test. The Independent variable is service quality and the dependent variable is patient loyality. Research result. From the 100 respondents, it was found that there was a significant relationship (p<0.05) between assurance, reliability, responsiveness, and empathy with patient loyalty at the general Polyclinic of Kamonji Public Health Center. But there is no relationship (p>0.05) between tangibles (facilities and infrastructure) with patient loyalty at general polyclinic of the Kamonji Public Health Center in Palu City. Keywords---basic health, patient loyality, patient satisfaction, public health center, service quality. Introduction Public Health Centre is one of the health service units which is the spearhead in the field of basic health (Hays et al., 2000; Scott et al., 1999; Kitapci et al., 2014). The implementation of development in the health sector involves all Indonesian citizens. The Indonesian government since the beginning of independence has begun to think about development in the health sector with efforts to improve the degree of public health but not yet fundamentally and thoroughly by prioritizing the Public Health Centre (Farich, 2012). Public Health Centre is demanded to be of better quality following public health problems. The availability of quality health care facilities and personnel and an adequate budget will affect the health status of the community (Farich, 2012). The right service can be interpreted as always trying to provide the right place of service, the right therapy, the right attitude and behavior of officers, the right communication, and supervision of the right service (Zebua 2016). Five main dimensions are relevant to explain the quality of service known as service quality (servqual) namely: tangible, reliability, responsiveness, assurance, and empathy. The five dimensions of service quality are the main key (Lupiyoadi, 2013). Quality of products and services is defined as a tool used to meet the desires and expectations of customers resulting from the production of goods or services, the marketing of the company, and the maintenance of the product or service (Chalkley & Malcomson, 1998; De Ruyter et al., 1997; Andaleeb, 2001; Wijaya, 2011).