International Conference on Mechanical, Industrial and Materials Engineering 2017 (ICMIME2017) 28-30 December, 2017, RUET, Rajshahi, Bangladesh. Paper ID: IE-28 Examining Critical Success Factors to Humanitarian Supply Chain of Bangladesh: An Interpretive Structural Modeling (ISM) Approach Md. Abdul Moktadir 1 , Towfique Rahman 2 , Syed Mithun Ali 3 1, 2, 3 Department of Industrial & Production Engineering, Bangladesh University of Engineering and Technology, Dhaka-1000, Bangladesh. E-mail: abdulmoktadir2010@gmail.com, towfique.rahman.bd@gmail.com, syed.mithun@gmail.com Abstract There is an increasing rate of occurrence of natural or human-made calamities in the present time. So,the issue of humanitarian supply chain needs more attention with strategic and planned approaches. To control the occurrence of calamities and to strengthen the post calamities relief system, professionals and academics are giving importance to several driving factors of the humanitarian supply chain. Public and private sectors of Bangladesh lack in expertise and planned infrastructure to tackle the adverse effect of disasters. This paper aims to find out the ranking and contextual relationships of the critical success factors (CSFs) of the humanitarian supply chain in the context of Bangladesh. An interpretive structural modeling (ISM) approach along with MICMAC (Matriced' Impacts Croisés Multiplication Appliquée á unClassement) analysis has been undertaken in this study to depict the relative dependence and driving power among the identified critical success factors. ‘Government rules toward risk management and organizational structure’ is the most influencing CSFs that may impose pressure on the disaster management organizations to implement humanitarian supply chain practices to tackle the adverse effect of disasters. This research will be useful to practitioners to carry out effective operations of the humanitarian supply chain. . Keywords: Humanitarian supply chain (HSC), Critical success factors (CSFs), ISM , Natural disasters, Man- made disasters. 1. Introduction Humanitarian supply chain (HSC) focuses on the activities of alleviating the sufferings of vulnerable people while pursuing the regular activities of supply chain i.e. planning, implementing, controlling efficient, cost- effective flow of goods with relevant information from the source to the end of consumption [1]. Briefly, humanitarian supply chain mobilizes people, resources, skills,knowledge and expertise to help vulnerable people who are badly affected by natural calamities or man-made disasters [2]. Interpretive Structural Modeling (ISM) approach can be successfully employed to find out the ranking of success factors along with their contextual relationships among them. The related literature reveals that, the research work so far conducted on humanitarian supply chain practices in Bangladeshi context is little or insignificant.This study attempts to fill this research gap in the HSC literature with the help of ISM approach. This work will focus the following objective:  To identify and prioritize critical success factors (CSFs) of the HSC in Bangladeshi context.  To examine the interactions among the CSFs and to develop a hierarchical structure of CSFs of the HSC by ISM approach. This research work will help decision maker find the critical success factors as well as the contextual relationship among them. The main expectation of this work is to guide the organizations or government to tackle the critical humanitarian situation in case of natural or man-made disaster. The paper is structured as follows: Section 2 shows the methodology. An exemplary application of ISM method is illustrated in Section 3. Results discussions are given in section 4. Finally, Section 5 concludes the present work. 2. Methodology