Change or Be Changed—Online
Education and Organizational Culture
at Universities
Jürgen-Matthias Seeler, Desiree Wieser, Anita Zehrer,
and Karin Sixl-Daniell
1 Introduction
Online education has become an increasingly important sector within universities.
It can provide potential for growth of the institutions and enables learners who are
otherwise not able to commit to studies in traditional university programs. Online
education is more than just recording traditional classroom lectures and making them
available via internet. Instead, it integrates digitization and the internet in the learning
process (Volery & Lord, 2000).
This paper elaborates on the various challenges within universities when adopting
online education. It aims to identify areas in which universities will have to consider
changes of organizational culture to meet upcoming demands resulting from the shift
to online education. The report is partly based on previous research findings as well
as experiences from two universities, namely Management Center Innsbruck, Austria
(MCI), and IUBH International University of Applied Sciences, Germany (IUBH).
It uses the results in order to discuss potential changes in the way universities operate
and prompts at respective changes in organizational culture.
Using secondary data from previously conducted research and experiences in
university management, this report is case study oriented and shall be understood
as a position paper. It indicates potential challenges which university leadership
must address in order to adopt digitization trends. The call for cultural change at
universities results from the understanding of organizational culture underlying this
paper: Organizational culture is a set of traditional values and norms of a group,
which are guiding individuals’ behavior within that group (Engelen & Tholen, 2014;
J.-M. Seeler (B )
IU International University of Applied Sciences (formerly IUBH), Erfurt, Germany
e-mail: juergen-matthias.seeler@iu.org
D. Wieser · A. Zehrer · K. Sixl-Daniell
Management Center Innsbruck, Innsbruck, Austria
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
T. Herberger and J. Dötsch (eds.), Digitalization, Digital Transformation
and Sustainability in the Global Economy, Springer Proceedings
in Business and Economics, https://doi.org/10.1007/978-3-030-77340-3_9
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