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Manifestations of expert power in gatekeeping: a conceptual study
Reijo Savolainen
Faculty of Information Technology and Communication Sciences
Tampere University, Finland
(to be published in Journal of Documentation, vol. 76, 2020)
Abstract
Purpose - To elaborate the picture of the relationships between information and power by examining
how expert power appears in the characterizations of gatekeeping presented in the research literature.
Design/methodology/approach - Conceptual analysis examining how expert power is constitutive
of the construct of gatekeeper, and how people subject to the influence of gatekeeping trust or
challenge the expert power attributed to gatekeepers. The study draws on the analysis of 40 key
studies on the above issues.
Findings – Researchers have mainly constructed the gatekeepers´ expert power in terms of superior
knowledge and skills applicable a specific domain, coupled with an ability to control or facilitate
access to information. The gatekeeper´s expert power has been approached as a contextual factor that
facilitates rather than controls access to information. The power relationships between the gatekeepers
and those subject to gatekeeping vary contextually, depending the extent to which the latter have
access to alternative sources of information. The findings highlight the need to elaborate the construct
of gatekeeping by rethinking its relevance in the networked information environments where the
traditional picture of gatekeepers controlling access to information sources is eroding.
Research limitations/implications - As the study focuses on how expert power figures in
gatekeeping, no attention is devoted to the role of social power of other types, for example, reward
power and referent power.
Originality/value - The study pioneers by providing an in-depth analysis of the nature of expert
power as a constituent of gatekeeping.
Keywords Expert power, Gatekeeping, Information seeking, Information Sharing, Power
Paper type: Conceptual paper
Introduction
In studies on human information behaviour (HIB), researchers have seldom examined how power-
related factors affect the ways in which people seek and share information. Rare examples of
conceptual studies explicitly focusing on this topic include the keynote address delivered by Lucas
Introna at the 2
nd
International Conference on Research in Information Needs, Seeking and Use in
Different Contexts (ISIC). Introna (1999) emphasized that power is a factor with great potential to
explain the complexities of information behaviour; he strongly called for further research on the
relationships between information, people and power. Unfortunately, this call has not received much
attention among researchers; HIB studies explicitly concentrating on the issues of information and
power can be counted on the fingers of one hand (Mutsheva, 2007; 2010; Olsson, 2007; Heizmann
and Olsson, 2015; Olsson and Heizmann, 2015). Seen from a broader perspective, however, the
situation is better because HIB research offers a rich body of literature which is relevant to the
examination of the relationships between information and power. Many of these studies have focused
on the issues of cognitive authority (e.g., Wilson, 1983; Rieh, 2002; Hirvonen et al., 2019) and
This is the author accepted manuscript of the article published ahead-of-print (April 14, 2020) in
Journal of Documentation. The final published version at: https://doi.org/10.1108/JD-01-2020-0010
This AAM version is under the CC BY-NC Licence 4.0. © 2020, Emerald Publishing Limited