An Analysis &Measurement ofWebsite Quality Using The
WebQual 4.0 And Importance Performance Analysis
(IPA) Method (A Case Study Of Jagalempenivillage
Brebes)
Warjiyono
1
, Corie Mei Hellyana
2
{warjiyono.wrj@bsi.ac.id
1
, corie.cma@bsi.ac.id
2
}
1,2
Computerized Accounting Study Program,
2
Informatics Management StudyProgram
AMIK BSI Tegal, 22 Sipelem Street, Tegal City, Central Java, Indonesia
Abstract: Based on the Law of the Republic of Indonesia number 6/2016 on villages
that are obliged to develop village information systems in running e-government towards
good governance. In Indonesia, e-government continues to increase, but not accompanied
by quality, including the website of Jagalempeni Village. This study measures the quality
of Jagalempeni Village website using Webqual 4.0 method and Importance Performance
Analysis (IPA) with 4 (four) instruments, namely Quality Utility, Information Quality,
Service Interaction Quality and Visual Quality. This research is descriptive with
quantitative approach. The data of 122 questionnaires and processed with SPSS software.
The result of measurement and measurement shows that the website of Jagalempeni
Village website is 96.63%, and the average negative gap is -0.12, which means that the
performance level of Jagalempeni Village website is still not satisfactory and user
expectation on Service Quality Interaction. The main priorities that need to be fixed
immediately and improved are the attributes of websites that have a good and precise
reputation, input and expression for promptly promised delivery. The results of this study
using the website of Jagalempeni Village to make improvements and development in
order to become a quality for good governance.
Keywords: Website Quality, Usability Quality, Information Quality, Service
Interaction Quality Visual Quality, Webqual 4.0, Importance Performance Analysis
(IPA).
1. Introduction
Since the reform era of Indonesia in 1998, a new paradigm was born in the Indonesian
government system that is an improvement of better service and public participation in the
progress of the nation. The paradigm in Indonesia is called good governance. Villages have
the rights to access information through the village information system. The local government
is obliged to develop a village information system. Governments, in particular the local
government should be able to utilize the advances in information and communication
technology to process, distribute information and public services(Laws of the Republic
Indonesia 6/2016 about the village).In realizing good governance in terms of accountability
and public transparency, it is necessary policy measures directed towards changes in the
system(Sari and Winarno, 2012)
The Jagalempeni Village website was built to convey important information from
villages, provinces and countries to the community. In addition, as a media to promote the
ICASI 2019, July 18-19, Banda Aceh, Indonesia
Copyright © 2019 EAI
DOI 10.4108/eai.18-7-2019.2288532