Accepted Manuscript Bank Branch Operational Performance: A Robust Multivariate and Clustering Approach Oscar Herrera-Restrepo , Konstantinos Triantis , William L. Seaver , Joseph C. Paradi , Haiyan Zhu PII: S0957-4174(15)00827-1 DOI: 10.1016/j.eswa.2015.12.025 Reference: ESWA 10433 To appear in: Expert Systems With Applications Received date: 12 October 2015 Revised date: 22 December 2015 Accepted date: 23 December 2015 Please cite this article as: Oscar Herrera-Restrepo , Konstantinos Triantis , William L. Seaver , Joseph C. Paradi , Haiyan Zhu , Bank Branch Operational Performance: A Robust Multivariate and Clustering Approach, Expert Systems With Applications (2015), doi: 10.1016/j.eswa.2015.12.025 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.