769 International Journal of Progressive Sciences and Technologies (IJPSAT)
ISSN: 2509-0119.
© 2021 International Journals of Sciences and High Technologies
http://ijpsat.ijsht-journals.org Vol. 24 No. 2 January 2021, pp. 343-347
Corresponding Author: Nuzulia Rahmati 343
The Effect of Organizational Commitment and Organizational
Citizenship Behavior (OCB) on The Intention of
Sharing Knowledge
Nuzulia Rahmati
1
, Zulkarnain
2
, Ferry Novliadi
3
1, 2, 3
Department of Psychology
University of Sumatera Utara,
North Sumatra, Indonesia
Abstract — Human resources are the determinants of the effectiveness of the company's operations. In addition to fulfilling good human
resources, sharing knowledge is also an important resource for organizations, which is a reciprocal process where individuals share
knowledge. In a work situation the desire to share knowledge depends on a person's intention or tendency to be willing to do something
related to knowledge sharing activities. This study aims to analyze the effect of organizational commitment and organizational citizenship
behavior on the intention of sharing knowledge among employees. The subjects in this study were 248 employees of PT. Bank Rakyat
Indonesia (BRI) (Persero) Tbk Medan Iskandar Muda branch office. Measuring instruments used in this research are organizational
commitment scale, organizational citizenship behavior scale, and knowledge sharing intention scale. The data obtained were then analyzed
using multiple regression analysis. The results showed that organizational commitment and organizational citizenship behavior together
had a positive and significant effect on the intention to share knowledge (R = .745; p <.05) with an effective contribution of 55.4% (R2 =
.554). The implication of this research is that organizations can maintain or optimize the intention of sharing knowledge with employees
for human resource development for the realization of the goals of the company.
Keywords — Intention Of Sharing Knowledge; Organizational Commitment; Organizational Citizenship Behavior; Banking Employees
I. INTRODUCTION
Human resources in an organization are very important determinants for the effectiveness of activities within the organization.
Human resources have a crucial role because they are very much needed in producing products or services and are able to provide
company efficiency and effectiveness. In addition to fulfilling good human resources, an organization needs to carry out a
management of the organization and human resources in it, one of which is by sharing knowledge (Benjamin et al, 2017).
Knowledge sharing is an important resource for several organizations. According to Hoof and Ridder (2004), knowledge sharing
is a reciprocal process in which individuals share knowledge (tacit and explicit knowledge) and together create new knowledge
(solutions). In addition, sharing knowledge itself is divided into two aspects, namely giving (donating) knowledge and receiving /
seeking (collecting) knowledge (Hoof & Ridder, 2004). Sharing knowledge is also an individual process of exchanging knowledge
to acquire new knowledge (Pramono and Susanty, 2015). The main focus of knowledge sharing is people who are willing to be
invited to exchange information and knowledge, whether other people, groups or organizations. Someone can share their knowledge