Service Management Protocols in Cloud Computing Urszula Ogiela 1 , Makoto Takizawa 2 , and Lidia Ogiela 1( ✉ ) 1 Cryptography and Cognitive Informatics Research Group, AGH University of Science and Technology, 30 Mickiewicza Ave., 30-059 Krakow, Poland {ogiela,logiela}@agh.edu.pl 2 Department of Advanced Sciences, Hosei University, 3-7-2, Kajino-cho, Koganei-shi, Tokyo 184-8584, Japan makoto.takizawa@computer.org Abstract. In this paper will be presented a description of service management protocols for Cloud infrastructure. Especially, presented solutions will be dedi‐ cated to Cloud and Fog Computing. The main idea will be described with appli‐ cation of semantic aspects, dedicated to service management application. Services management protocols in the cloud and in the fog can be realized with application of secure and strategic methods. Keywords: Fog and cloud computing · Service management protocols Data security 1 Introduction The service management tasks are oriented to support planning and running a business processes [5]. The main idea of service management is the proper planning processes. These processes are dedicated to the fast company development. The processes of company development are oriented around the analysis of previous, current and possible future situation of the analysed company. The process of setting goals and appropriate actions to achieve them, should be defined. The goals setting processes concerns: • determining the main planning goals, • defining the intermediate planning goals. In main planning procedures it’s necessary to indicate the specified times and periods. In these periods we construct the main plans, dedicated to analysis the global situation and designed for company development. The main classification of planning processes is the following: • strategic planning, • long-term planning, • medium-term planning, • short-term planning, • current planning. © Springer International Publishing AG, part of Springer Nature 2018 L. Barolli et al. (Eds.): EIDWT 2018, LNDECT 17, pp. 863–869, 2018. https://doi.org/10.1007/978-3-319-75928-9_79