Copyright © Siti Rohajawati, Habibullah Akbar. This is an open access article distributed under the Creative Commons Attribution License,
which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
International Journal of Engineering & Technology, 10 (2) (2021) 134-138
International Journal of Engineering & Technology
Website: www.sciencepubco.com/index.php/IJET
Research paper
Assessing readiness for knowledge management
implementation in mental hospitals, Indonesia
Siti Rohajawati
1
*, Habibullah Akbar
2
1
Information Systems, Bakrie University, Jakarta 12920, Indonesia
2
Computer Science, Universitas Esa Unggul, Jakarta, Indonesia
*Corresponding author E-mail: siti.rohajawati@bakrie.ac.id
Abstract
For Southeast Asia’s largest population, the prevalence of the emotional disorder has increased from 6% in 2013 up to 9.8% in 2018.
Aligned with the e-government program, Knowledge Management (KM) offers an easier, faster, and transparent mental health services.
However, the implementation relies on various factors. We conducted a workshop at 7 (seven) mental hospitals. The questionnaires were
used to identify the factors that consist of awareness & commitment, strategy, culture, structure, people, and information technology (IT).
We examine the hypothesis factors of the relationship by employing the statistical analyses of correlation. This study provides at testing
the relationship between factors of people, process, and technology, for KM implementation in Indonesian mental hospitals. The results of
the study confirm that the relationship between Process to Technology and People has a positive effect on significance. Meanwhile, the
adop-tion of the existing technical facilities have not significant support for the needs of the KM. To sum up, the study suggests further
improve-ment of leadership and systems in order to serve the best of mental healthcare.
Keywords: Knowledge Management; Kendall’s Coefficient; Factors Readiness; Mental Hospital.
1. Introduction
The life expectancy in Indonesia has improved from 63 years old in 1990 to around 70 in 2012 (until recently). This achievement is
probably relating to other improvements in cases such as infant mortality rate and under-five mortality rates which are perhaps due to the
economic growth that enables Indonesia to move the ladder into a middle-income country. Indeed, there are numerous health indicators
that have better progress on one hand but less on the other hand. One of the most important health indicators is a mental disorder. The
number of people (productive age) that experience mental disorder increases from 6% in 2013 to 9.8% in 2018 [1]. This is due to the
increasing rate of the working-age population that contributes to the difficulty for the productive age people to pursue jobs for life. At the
same, economic growth also has been stagnant around 5% in recent years. This situation is getting worse as the disparity between large
cities and poorer areas have increased. The rise of mental disorder numbers seems to be related to the socio-economic factor and the
pressure of rapid digital revolution that emphasizes heavily on the machine while neglecting to emotional and spiritual aspects of humans.
As a result, the mental disorder may lead to internal depression, suicide, or even external outrage, violence, and abuse. At large, this may
impair the society at large.
The government has developed public health facilities down to village clinics (such as ‘Posyandu’), district, provincial, and up to central-
level hospitals. However, there are remaining issues such as poor-quality infrastructures, lack of staff, and disintegration of management
and financing that lead to the increasing investment by private sectors that are more difficult to maintain. The previous strategic decision
to decentralize power has encouraged local flexibilities and innovation while introducing another challenge: silo culture between emerging
applications, health centers, and strategic alignment between the central government and its provincial and district governments.
Recently, the Ministry of Health Indonesia launch ‘Satu Data Kesehatan’, an application that aimed to combine different kinds of health
data such as diseases, health facilities, human resource health personnel, and budgeting. This initiation is aligned with the electronic gov-
ernment system which is a good indicator for developed countries. However, building an integrated system within a highly complex system
is more on the social process with an incremental process [2]. Despite progress to integrate health data into the application, the mental
health problem has not been receiving proper attention from the government. The mental health ecosystem and other health-related bodies
such as HIV, drugs and general health has their own characteristics but may overlap and intertwined as well. It is compulsory for the mental
health ecosystem to identify its own critical success factors for interoperability purposes with the national one data policy and plan.
For achieving this purpose, we believe that mental health hospitals in Indonesian need to adopt KM to improve their ability to serve and
mitigate mental health-related problems that are increasing in recent years and may take a toll in the future. KM in the mental health context
aims to acquire, store, manage, process, and finally share relevant and important knowledge and information in order to promote mental
health in addition to preventive and curative approaches. Especially in the rapid industrial revolution that is emerging in Indonesia, major
challenges in mental health may occur due to social media, digital entertainment, and possibly unemployment as a lack of projection digital