KNOWLEDGE MANAGEMENT INITIATIVE AND SOLUTION: A CASE STUDY IN INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM) Kulliyyah of Information and Communication Technology (ICT) Ikhlas F. Zamzami International Islamic University of Malaysia (IIUM) ikhlas_zamzami23@hotmail.com +6014 666 2423 Kulliyyah of ICT P.O Box 10 50738, IIUM, Kuala Lumpur Hanan A.A. Fatani International Islamic University of Malaysia (IIUM) hanan9fa@hotmail.com +6014 220 0560 Kulliyyah of ICT P.O Box 10 50738, IIUM, Kuala Lumpur Muharman Lubis International Islamic University of Malaysia (IIUM) muharman.lubis@gmail.com +6010 253 1513 Mahallah Bilal, P.G. 3.1 P.O Box 10 50738, IIUM, Kuala Lumpur Abdurrahman A. Dahlan International Islamic University of Malaysia (IIUM) arad@iium.edu.my +6019 220 2032 Kulliyyah of ICT P.O Box 10 50738, IIUM, Kuala Lumpur Ismail M.M. Ibrahim International Islamic University of Malaysia (IIUM) alhanglawe@yahoo.com +6010 253 1513 Mahallah Ali P.O Box 10 50738, IIUM, Kuala Lumpur