Journal of Engineering, Project, and Production Management
2020, 10(1), 80-86
Leadership Skills, Stakeholder Management and Execution
of Fibre Optic Infrastructure
James Konya Akhwaba
1
, Omondi Bowa
2
, and Peter Keiyoro
3
1
Doctoral Student, School of Open and Distance Learning, University of Nairobi, P.O. Box 7652, Waiyaki way, Nairobi
– 00200, Kenya. Email: saulokonya@yahoo.com (corresponding author).
2
Senior Lecturer, School of Open and Distance Learning, University of Nairobi, P.O. Box 30197, University way,
Nairobi - 00100, Kenya. E-mail: bowa2016@gmail.com
3
Professor, School of Open and Distance Learning, University of Nairobi, P.O. Box 30197, University way, Nairobi -
00100, Kenya. E-mail: pkeiyoro@yahoo.com
Project Management
Received October 18, 2019; revised December 6, 2019; accepted December 8, 2019
Available online December 21, 2019
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Abstract: The main purpose of this study was to investigate how leadership skills and stakeholder management acting
together to influence the execution of fibre optic infrastructure. The study adopted the pragmatism research paradigm, with
a cross-sectional survey design. Census was used to select 187 respondents from a target population of 187 functional
members of staff in fibre optic infrastructure departments of two mobile telecommunication and four internet service
companies in Nairobi County, Kenya. A self-administered structured questionnaire was used to collect quantitative data
while an interview guide and document review guide were used to collect qualitative data. Inferential statistical analysis
was performed using multiple regression. It was demonstrated that leadership skills and stakeholder management act
together to have a significant positive influence on the execution of fibre optic infrastructure. Therefore, there is a need for
companies to ensure that stakeholders are involved in all phases of a project from inception to closure. Mobile
telecommunication and internet service providing companies should also develop training programs to improve the
leadership skills of project leaders and make use of conflict management strategies and communication skills to ensure
appropriate management of change. It was suggested that similar and comparable studies should be conducted in other
countries across the world.
Keywords: Leadership skills, stakeholder management, execution, fibre optic infrastructure, information communication
technology.
Copyright © Association of Engineering, Project, and Production Management (EPPM-Association).
DOI 10.2478/jeppm-2020-0010
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1. Introduction
Project planning and management focus on the
organization as well as the management of complex arrays
of activities that deliver a project such as fibre optic
infrastructure (Morris, 1994). In projects, things often do
not go according to plans and this can cause conflict among
stakeholders. Therefore, there is a real need for project
leaders who can manage project tasks as well as people
(Qing and Dekker, 2014). Recommended leadership skills
include but not limited to: communication, planning,
coaching, conflict resolution, team building, delegation,
problem-solving and decision-making, coaching and
training (Awan et al., 2015). Leadership skills help project
managers to empower teams and stakeholders, list down
all stakeholders, assess their interest in the project, use
influence and communication skills to convey and sell
project vision to stakeholders, shape expectations and
affirm successful execution of projects (Qing and Dekker,
2014).
Leadership skills are, therefore, vital in defining project
vision, scope and managing stakeholders throughout the
project life cycle. In fibre optic infrastructure, governments,
operators, constructors and equipment vendors are the
main stakeholders that take major responsibilities (Huawei,
2016). Consequently, the need to strike a balance to see
that fibre optic infrastructure has the right response from
stakeholders is important to policymakers. However, with
multiple stakeholders, the successful execution of fibre
optic infrastructure is a challenge (Ilavarasan and
Srinivasan, 2014). The inability of project players to
address fears of stakeholders in projects also result in
myriad project disappointments world over (Bourne and
Walker, 2005).
Telecommunication and internet service enterprise has
drastically evolved in the last 10 years across the globe.