Contents lists available at ScienceDirect International Journal of Information Management journal homepage: www.elsevier.com/locate/ijinfomgt A meta-analysis of antecedents and consequences of trust in mobile commerce Subhro Sarkar a , Sumedha Chauhan b, ⁎ , Arpita Khare a a Indian Institute of Management Rohtak, Haryana, India b O.P. Jindal Global University, Sonipat, Haryana, India ARTICLE INFO Keywords: m-commerce Trust Meta-analysis Review Culture mobile ABSTRACT Awareness of antecedents and consequences of trust in m-commerce can enable m-commerce service providers to design suitable marketing strategies. Present study conducted a meta-analysis of 118 related empirical studies. The results indicate that antecedents namely perceived usefulness, perceived ease of use, system quality, in- formation quality, service quality, user interface, perceived risk, perceived security, structural assurance, ubi- quity, and disposition to trust, while consequences namely attitude, user satisfaction, behavioral intention, and loyalty have significant relationship with trust in m-commerce. Further, all the relationships were found to be moderated by culture except perceived ease of use, disposition to trust, and attitude. 1. Introduction The growing popularity of mobile devices and the proliferation of mobile technologies, has led to the emergence of mobile commerce (m- commerce) as a new business phenomenon (Zheng, Men, Yang, & Gong, 2019). M-commerce refers to the business activities conducted through Internet-enabled mobile devices (Ko, Kim, & Lee, 2009). Compared to electronic commerce, m-commerce offers a unique set of advantages such as instantaneity, ubiquity, localization, personalization, and identification (Wang, Ngamsiriudom, & Hsieh, 2015). However, the apparent benefits of Internet-enabled transactions are sometimes countered by fear and anxiety, which could result in potential buyers' unwillingness and reluctance to engage in online transactions (Jaradat, Moustafa, & Al-Mashaqba, 2018). Consumer trust has been observed as one of the most significant predictors to m-commerce adoption as it strongly determines its success (Koksal, 2016; Rana, Barnard, Baabdullah, Rees, & Roderick, 2019). Liébana-Cabanillas, Marinkovic, and Kalinic (2017) argued that the lack of trust is one of the key reasons behind buyers’ reluctance to purchase online. Therefore, m-commerce providers need to understand the factors influencing consumers’ trust in m-commerce as it would enable them to design suitable marketing strategies leading to higher m-commerce adoption rates (Liébana-Cabanillas et al., 2017; Wang et al., 2015). M-commerce differs from traditional e-commerce in terms of its user interface and its associated risk, interactivity, ubiquity, lo- calization services, and usage patterns (Wang, Ou, & Chen, 2019). M- commerce suffers from inherent limitations of small screen size, display of information, and security of transactions; nevertheless, it also pro- vides opportunities for making transactions on the go (Rana et al., 2019). Ozok and Wei (2010) posits that the m-commerce comes with usability issues and restrictions. Therefore, the factors influencing trust and the consequences of trust might differ across these platforms. Many scholars have examined the antecedents and consequences of trust in m-commerce (Al-Jabri, 2015; Chin, Harris, & Brookshire, 2018; Hajiheydari & Ashkani, 2018; Nel & Boshoff, 2017; Ofori, Boakye, & Narteh, 2018; Silic & Ruf, 2018; Zhou, 2011e). Antecedents of trust determine the extent to which various factors influence trust in m- commerce, while consequences of trust determine the extent to which trust in m-commerce influences consumers' intention to use, or continue to use the service (Pavlou, 2003). Empirical research involving trust in m-commerce has produced inconsistent results. For example, Koenig‐Lewis, Palmer, and Moll (2010) suggested that there is an indirect relationship between trust and customers' behavioral intention to use mobile banking, Hanafizadeh, Behboudi, Abedini, Jalilvand, and Tabar (2014) found evidence for the direct effect of trust on mobile banking adoption. In the context of mobile wallets, Kumar, Adlakaha, and Mukherjee (2018) found that perceived usefulness has an insignificant effect on trust. However, many scholars found a significant effect of perceived use- fulness on trust (Afshan & Sharif, 2016; Oliveira, Faria, & Abraham, 2014). Mixed findings were reported on the relationship between per- ceived ease of use and trust (Afshan & Sharif, 2016; Gu, Lee, & Suh, https://doi.org/10.1016/j.ijinfomgt.2019.08.008 Received 6 March 2019; Received in revised form 11 August 2019; Accepted 23 August 2019 ⁎ Corresponding author. E-mail addresses: subhros.nita@gmail.com (S. Sarkar), sumedha.chauhan@gmail.com (S. Chauhan), khare.arpita@gmail.com (A. Khare). International Journal of Information Management 50 (2020) 286–301 0268-4012/ © 2019 Elsevier Ltd. All rights reserved. T